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Consumer Investments - Investment Specialist Trainee (Obtain SIE Series 7 & 66)Chandler, ArizonaJob Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Job Description:This job is responsible for providing phone-based services to relationship jobs where the representative is expected to take several inbound service calls daily to solve for financial needs. Key responsibilities include deepening relationships by referring clients to specialized sales teams and serving as a central entry point into a fully licensed financial services career. Job expectations include managing products, trading in self-directed accounts, and maintaining knowledge on chat functionality and a wide variety of products.This role is responsible for phone-based service to relationship role where the representative is expected to take 20 to 30 inbound service calls daily to solve for financial needs. These individuals are trained on managed products, trading in self- directed accounts, chat functionality and 529 products over a 12-month timeframe. During these interactions with our clients, these individuals will have opportunities to deepen relationships by referring clients to specialized sales teams. The role acts as a central entry point into a fully licensed financial services career.An Investment Specialist Trainee (responsibilities): Identifies clients’ needs and find proper solutions to meet those needs by referring sales opportunities to specialist and sales teams Receives training through the licensing/study program, ultimately earning SIE, S7 and S66 certifications Focuses daily on service to sales with existing Merrill clients Provides exceptional client care, growing client relationships, and guiding clients with needs-based solutions that will support their financial goalsYou’re the kind of person that (required skills): Is client-focused with a passion for excellence and a positive team attitude. Is self-motivated, goal-oriented, andhas the ability tomultitask in a fast moving, performance –based environment. Has the ability to identify clients’ needs and find proper solutions to meet those needs by referring sales opportunities to specialist and sales teams. Is an effective communicator with an aptitude for sales and relationship management Has strong computer skills Is prepared to pass licensing exams – Security Industry Essentials (SIE) and Series 7 and Series 66. Wants to establish a long-term career in the financial services industry at a fast-growing company that rewards hard work and dedication. Is ambitious, disciplined, hardworking, resilient and willing to learn.You’ll be even more prepared if you have (desired skills): A bachelor’s degree, or 1-2 years of experience in a performance-based environment. The Security Industry Essentials (SIE) or other financial services licenses and interest in pursuing the Series 7, and/or the Series 66 licenses. Leadership capabilities.Skills Used in this Role: Establishing Trust Customer Service Overcoming Objections Consulting Risk Management Organization Critical Thinking Conflict Resolution Building Rapport Active Listening Customer Focus Analytical ThinkingAdditional Skills:Attention to DetailCritical ThinkingCustomer and Client FocusOral CommunicationsPrioritizationActive ListeningDecision MakingEmotional IntelligenceResult OrientationWritten CommunicationsAccount ManagementAdaptabilityClient Experience BrandingCoachingReferral IdentificationShift:1st shift (United States of America)Hours Per Week:40Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf) .Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .
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