OverviewWho we areCollaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream. Do. Grow. with us.An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company – delivering on Toyota’s vision to move people beyond what’s possible. At TFS, you will help create best-in-class customer experiences in an innovative, collaborative environment.To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.Who we’re looking forToyota’s Dealer Funding Team is looking for a passionate and highly-motivated Contract Specialist. The primary responsibility of this role is to perform the tasks related to ensuring all Toyota Financial consumer contracts are compliant and funded with in stated service levels while taking dealer phone calls to ensure dealer satisfaction.This position is located in Chandler, AZ.The training will be 4 weeks onsite from 8am-5pm Monday-Friday. You are not able to miss any days during the training period.Following successful completion of training:Hours: Scheduled anytime between the hours of 7am-6pm Monday-FridayWork Location: Onsite 2 scheduled days per week/3 days working remotely(This is based on business needs and is subject to change)Reporting to the Dealer Funding Supervisor, the person in this role will support TFS' Dealer Funding objectives.What you’ll be doing
Review Consumer Contracts and Book Receivables within established funding service levels.
Review contracts and credit applications for completeness, proper date/signature, accuracy, and compliance with all State, Federal, and internal operational requirements.
Ensure that all documents within the contract package are included, accurately disclosed, and adhere to TFS' current internal policies and procedures.
Verify contract rate, service charges, and calculations are accurate and in accordance with rate letters and special programs.
Enter data required to book contracts and fund dealers.
Cultivate and preserve strong relationships with dealer personnel.
Monitor dealer trends and identify and report adverse issues.
Evaluate and research deals as necessary in order to maintain the quality of applications within established guidelines.
Answer phone calls and other modes of communication from dealerships to resolve funding issues or answer funding questions, while maintaining established telephony service levels.
Place outbound calls to dealers to resolve held offerings, and funding delays, and promote positive business relationships that support the TFS Brand.
Address contract/funding issues with Held Offering Letters or various review requests as appropriate for timely resolution and dealer funding.
Perform various funding tasks, such as remittance processing, contract corrections, rebate processing, booking errors, and suspense report clearing as assigned.
What you bring
High school diploma/GED
Added bonus if you have
At least 1 year of experience reviewing consumer loans/consumer credit information
At least 1 year of experience working in customer contact center or customer service experience
At least 1 year of successfully managing to weekly/monthly contract review metrics
At least 1 year of experience applying federal and state consumer contact loan requirements
What we’ll bringDuring your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
A work environment built on teamwork, flexibility, and respect
Professional growth and development programs to help advance your career, as well as tuition reimbursement
Vehicle purchase & lease programs
Comprehensive health care and wellness plans for your entire family
Flextime and virtual work options (if applicable)
Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
Paid holidays and paid time off
Referral services related to prenatal services, adoption, childcare, schools, and more
Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
Relocation assistance (if applicable)
Belonging at ToyotaOur success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc’s Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.Have a question or need assistance with your application? Please send an email to [email protected] .