Vacancy caducado!
Zachary Piper Solutions is currently seeking a candidate for a full-time IT Support Specialist position in Huntsville, AL. This candidate will install, maintain, and administer desktop computer systems and associated peripherals, including printers, monitors, switchboxes, business application software, and various operating systems. (ACTIVE OR INTERIM TOP SECRET CLEARANCE IS REQUIRED we cannot sponsor a new clearance at this time!)
Responsibilities of the IT Support Specialist: • Install desktops, portable computers, peripherals, and software products for networked, classified and unclassified, and standalone environments. • Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures. • Provide users with information, guidance, and instruction on use of desktop and portable computer hardware and software. • Analyze and assess customer service requests and provide prompt technical solutions. • Conduct IT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products. • Prepare progress/status reports and submit to team leads as required. • Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner. • Identify and document areas for process improvements. • Contact and effectively communicate with users by telephone, electronic communications, or in person. • Prepare equipment for reuse or surplus of property actions. • Provide technical support for customers assigned to remote locations as required. • Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals. • Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations. Qualifications of the IT Support Specialist: • 1 + years of experience • Demonstrated proficiency installing, maintaining, and repairing a variety of hardware and software systems • Excellent customer service skills • • Active or Interim Top Secret Clearance • Ability to work on-site in Huntsville, AL (remote not accepted) Compensation for the IT Support Specialist: • Salary: $50,000/year • Comprehensive Benefits Available Keywords: help desk, helpdesk, it support, it service, it technician, customer support, install, maintain, repair, tickets, desktop support, computer support, technical support, tech support, desktop, laptop, hardware, software, applications, quantico, fbi, al, alabama, huntsvilleVacancy caducado!