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Job Description
We are looking for a Customer Call Representative that will be the liaison between our company and its current and potential customers. As a Customer Service Representative, you will be responsible for responding to incoming calls from customers, striving to effectively address their every need.
Salary range: $35000 - $45000 per year.
Customer Call Representative Responsibilities:
Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
Adhering to all company policies and procedures.
Making sales or recommendations for products or services that may better suit client needs.
Building lasting relationships with clients and other call center team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Taking part in training and other learning opportunities to expand knowledge of company and position.
Qualifications
High School Diploma or equivalent.
Adaptability and accountability.
Proficiency with computers, especially with CRM software, and strong typing skills.
Ability to ask prying questions and diffuse tense situations.
Strong customer service, active listening, verbal and written communication skills. Professional phone voice.
Strong time management and decision making skills.
More education or experience may be preferred.
Fluency in multiple languages may be desired.
Additional Information
- That is not a remote job
- Disability Insurance
- Employee Assistance Program
Vacancy caducado!