Vacancy caducado!
Summary: Supports a Global Security Operations Center (GSOC) Shift Lead is leading a team of (shift) GSOC operators and analysts supporting Facebook’s 24x7 watch operations who acts as the on-shift leader for crisis management event support. Under the direction of a GSOC Shift Manager, the Shift Lead guides and directs daily GSOC operations. Implements and supports Global Security Operations protocols and Crisis Management initiatives, processes and best practices to support operational and strategic goals and drive performance metrics. Directs incident response until relieved by Global Security leadership. Monitors and assesses events that have the potential to compromise the safety and security of Facebook’s personnel, offices, data centers, and corporate locations. Communicates threat reporting and incident messaging to Global Security leadership and company executives and employees. Provides support to business partners during business disruptions and assists the Global Security Operations (GSO) managers to handle the situation escalation and requisite communications to both field and HQ leadership. Facilitates GSO leadership support cross-organizational crisis management team(s) in situations when the GSOC activates its Incident Command capabilities.Required Skills:
Lead a shift of Operators and Analysts on a daily basis in support of all designated GSOC tasks (notionally 10:00PM – 6:00AM, four to five days per week, to include the possibility of working weekends)
Manage individual and shift performance to consistently meet performance standards
Manage the training, development, and retention of highly qualified team members
Develop a deep understanding of operational risks and drive the response process in order to minimize the impact of these risks
Influence and improve upon existing processes through innovation and operational change
Support the Shift Manager in Implementing Global Security operational plans and projects to meet GSOC goals and objectives
Provide information and tactical recommendations to leadership during incidents
Serve as a final approver for mass notifications/communications
Oversee training and exercises to ensure GSOC team proficiency
Conduct after action reviews to identify lessons learned and best practices
Regularly review standard operating procedures and protocols to ensure GSOC continues to effectively meet operational requirements
Support the Shift Manager in routinely engaging with cross-functional teams to evaluate GSOCs ability to meet stakeholder needs
Participates in a weekly 24/7 remote (phone) on-call rotation
Minimum Qualifications:
5+ years of experience leading personnel
Analytical, critical thinking, and problem solving experience
Stakeholder communication experience
Interpersonal and networking experience
Experience working in teams
Experience making decisions in emergency situations
Experience communicating with and influencing leadership
Experience working with confidential information
Experience influencing business partners without authority
Organization and planning experience
Experience multi-tasking and adapting to changing priorities and tasks
Experience establishing and maintaining cross-functional working relationships
Computer Experience: Outlook, Word, Excel, PowerPoint
Preferred Qualifications:
Bachelor’s Degree
Industry: InternetEqual Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].
Vacancy caducado!