Vacancy caducado!
Crestview Condominium
3601 Wisconsin Avenue NW
Resident Manager Job Description
Supervisor: Crestview Association Board, Property Manager or other management company representative
I. Duties and Responsibilities:
The Resident Manager is responsible for the onsite general administration and physical operations of the property including vendor/contractor relations. The Resident Manager will provide direction and ensure that the condominium management and all vendor/contractor work within and around the Crestview property is properly executed. The Resident Manager will be responsible for the effective operations and general upkeep and appearance of the building and its equipment. The Resident Manager is expected to attend up to twelve Board of Directors meeting plus one annual meeting per year and provide a status report (to be presented at such meetings) on building issues, residents' issues and concerns, and vendor/contractor activities.
II. Hours:
Twenty hours per week, (four hours per day; 8 a.m.-12 p.m.), Monday through Friday, plus on-call twenty-four hours a day during specified periods. During periods with heavy construction work, more than 4 hours per day may be requested.
III. Resident Manager Responsibilities:
1. Facilities Inspections:
A. Conduct weekly inspections of the building and grounds noting deficiencies of operations, contractors, and physical appearance of the property and deferred maintenance.
B. Prepare monthly inspection reports for the Board of Directors outlining property condition, building vendor/contractor work progress and performance relating to cleanliness and general conditions of building and grounds, and summary of maintenance operations, as well as "In-unit" maintenance tickets if in-unit maintenance program is instituted by the Board of Directors.
C. Inform the condominium Property Manager in writing of observed deferred maintenance and property deficiencies, noting specific locations, conditions and recommendation for corrective measures.
D. Inspect mechanical areas of building with particular emphasis on the proper operations and maintenance.
2. Vendor/Contractor Oversight:
A. Responsible for the responsiveness of vendor/contractor services to the condominium. Any problems arising therefrom are to be reported to the condominium Property Manager or management company representative. Closely monitor all building vendor/contractor services and record date, time, and type of work performed.
B. Purchase the necessary supplies and replacement items to ensure good continuous building operations or as required for property and building maintenance in accordance with the established purchase order policy and procedure.
3. Association Support and Reporting:
A. Provide all new unit owners/residents, prior to or at occupancy, with building orientation documents including the Crestview Handbook and Crestview Bylaws, and any other applicable rules and regulations related to occupancy. Answer owner/resident questions which can be resolved by management action or advice.
B. Consult with the condominium Property Manager on all violations by residents or others which may require formal submission to the Board of Directors for actions (i.e., Declarations, Bylaws, and for Rules and Regulations violations, common elements misuse).
C. Responsible for the proper flow of suggestions, grievances and inquiries to the condominium Property Manager.
D. Utilize all possible communication outlets to keep the unit owners/residents informed as to developments within the condominium affecting them. This includes such things as (1) drafting, printing, and posting community notices and meeting minutes in bulletin boards. (2) Drafting and printing letters to unit owners both individually and collectively.
4. Administrative/Record Keeping/Correspondence
A. Prepare and submit accurate and complete monthly reports, collect and compile vendor/contractor invoices for delivery to the management company, and draft and deliver other required correspondence.
B. Properly label and file all records and correspondence and maintain such records within the manager's office within the building.
Collect leases from new rentals. Maintain a current list of owners and their respective renters with current contact information (telephone, email and mailing) for both owners and renters.
Be able to update the Association as needed on proportion of owner-occupied, rented and vacant units.
C. Notify all residents via email of notices that have been posted.
D. Monitor all maintenance records to ensure proper documentation of all maintenance and preventive maintenance work accomplished.
E. Submit to the Property Manager, at least five working days prior to a scheduled board meeting, reports of developments/accomplishments in the Resident Manager's area of responsibility since the last board meeting.
F. All incidents which involve damage or injury to any person or property must be reported to the Property Manager as soon as possible. A written report should be provided.
G. Setup and maintain the key control system for the building and ensure proper security of all access keys.
H. Maintain records of all incidents, accidents as well as other important events within the building, including resident manager's and any law enforcement actions taken.
I. Assist the Board and committees, as directed by the Board, in duplicating, making telephone calls, writing letters, posting notices and other routine services as may be required from time to time.
J. Maintain a comprehensive program to deal with emergencies.
K. Maintain and update the security system, which may require assisting any inquiry pertaining to security breaches or a security problem. This may include checking security camera feed in accordance with the Crestview's security camera policy, and maintaining the resident directory.
Service to Individual Residents:
All services to residents should be based on the following priorities:
a. Respond immediately to emergency situations like fire, flooding, or ongoing water damage from broken plumbing.
b. Respond to all other resident requests based upon a first in/first out system.
c. Response to each resident request should be based upon the substance of the request.
d. Resident Manager should maintain a professional demeanor and respond to the subject of the complaint and not the complainant.
Accommodate reasonable service requests of each individual resident to the extent practicable and without bias. Priority of service should be given to matters concerning common areas, with secondary consideration to individual unit properties unless the integrity of the common area is implicated by an individual unit or a problem with an individual unit. (e.g. - individual unit's broken toilet or faucet could cause flooding and water damage to other adjacent units) in which case the individual unit issue should be given priority of immediate mitigation action.
5. Specific duties include, but are not limited to:
A. Maintain a current, comprehensive list of contractors who are available to work in the building.
B. Maintain a current list of owners and their respective renters with current contact information for both owners and renters.
C. Maintain a current list of all renters of storage space and bike racks in the basement area, including the renters' contact information.
D. Weekly interior and exterior inspections of the property, recording deficiencies and needed repairs/replacements.
E. Be familiar with and understand the responsibilities of the Board of Directors and the responsibilities of the owners regarding repairs and or replacement items pursuant to the Declarations and Bylaws.
F. Be familiar with the insurance policies of the condominium to the extent that non-technical questions of the residents can be answered.
The Crestview is a multilingual and diverse community and we encourage the same in our staff and vendors. We will give preference to candidates who speak Spanish in addition to English.
To apply, please send a introductory letter and your resume in response to this ad.
Vacancy caducado!