Create Your Experience of a Lifetime!Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).Job Benefits
Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
MORE employee discounts on lodging, food, gear, and mountain shuttles
401(k) Retirement Plan
Employee Assistance Program
Excellent training and professional development
Referral Program
Full Time roles are eligible for the above, plus:
Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
Free ski passes for dependents
Critical Illness and Accident plans
Job Summary:The Front Office Assistant Manager directly supervises the front desk in addition to monitoring the daily operations of the hotel, as the principal Front of the HouseManagement Representative to guests.Job Specifications:
Expected Pay Range: $42,000 - $50,050
Shift & Schedule Availability: Summer Seasonal
Outlet: Grand Teton Lodge Company
Job Responsibilities:
Must consistently provide legendary hospitality experiences to internal and external guests alike.
Handles guest complaints and problems and strives for all guests to enjoy their stay.
Provide employees with guidance on how to deal with difficult guests
Act as the manager on duty when the Front Office Manager is not present. Empowered to make decisions in regards to guest & employee relations.
Has overall responsibility for the smooth operation of the Front Desk and guest services. He/she assists other departments whennecessary and keeps the Rooms Division Manager informed of hotel activities and challenges.
Monitors employee performance and appearance ensure they adhere to quality standards
Works closely with accounting and activities, group conventions and reservations to exceed guest expectations.
Acts as host to V.I.P. guests per the General Manager or Hotel Operations Director's special instructions.
Commends outstanding performance or takes disciplinary action when necessary.
Trains front desk employees in standards of service and computer system.
Approves all work schedules of their department and makes sure they are properly staffed.
Assist front desk manager in creating schedule and managing time and labor
Conducts daily briefings with Front Desk Agents to discuss priorities, problems grievances, methods of operation, and proceduresand policies.
Must have knowledge of and approve all folio payment allowances.
Makes certain that all daily activities are posted correctly on the various notice boards
Anticipates guest questions, and is knowledgeable all aspects of GTLC operations, Grand Teton National Park, and the surroundingarea.
Thorough understanding of Visual 1 operating system, and the ability to help assist any agent with the system.
Thorough understanding of the Brand Standards for Vail Resorts, and ability to train employees on standards.
Excellent customer service skills.
Other duties as assigned
Job Requirements
High school diploma or equivalent
1 year previous hotel front office management experience
Guest service experience
Supervisory experience preferred
Microsoft Office Suite
Familiarity with PMS operating systems
Strong communication skills
Must be able to perform under pressure
Must enjoying working with people
Solutions-oriented
Knowledge of Grand Teton National Park
Knowledge of Visual One
The expected pay range is $42,000 - $50,050. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.Requisition ID 501323Reference Date: 04/22/2024Job Code Function: Front Office