Service Manager

The Service Manager will be responsible for overseeing service functions within the branch, as well as planning schedules and jobs to ensure excellent service is provided to our customers. In addition, they will train, direct and develop employees and meet organizational and operational objectives.Responsibilities:Provide technical support for our customers and Field Service Technicians. Travel to customer’s locations and have ride-a-long trips with Field Service Technicians as needed.Work closely with our inside staff and outside vendors on solving service issues.Investigate and resolve any issues resulting from employee substandard performance.Strive to meet all Service Manager goals/KPI’s assigned by CompanyProvide goal setting, skill enhancement, and performance reviews of team members.Provide and assist in customer quotes for service repairs, preventive maintenance, parts, and installs.Customer follow-up regarding status, changes, and delays to their repairsWeekly timecard/hours worked monitoring and approvalResponsible for the supply and upkeep of all company-issued tools, safety equipment, electronic devices, and other branch equipment.Assist and support the branch Service Coordinator and other branch Service Managers as needed.Supports and enforces all Company policies and procedures.