Field Service Technician

Position Summary:The (Field) Service Technician is responsible for the installation, maintenance, troubleshooting, and repair of Delta T Systems equipment at customer sites. In addition to on-site service, the technician will provide remote support by responding to service calls, assisting customers through technical issues over the phone, guiding step-by-step troubleshooting, and delivering after-hours emergency assistance as needed.This role demands regular travel, strong technical expertise, and excellent communication skills to ensure optimal system performance and exceptional customer satisfaction.The company will provide extensive on-the-job training, as outlined below:6 to 9 months building TCU and chillers in shop, followed by training on testing each type of equipment.Next 6 months fielding customer service calls and troubleshooting over the phone.Traveling to customer site along with Technical Service Manager.Job Responsibilities:Perform on-site installation and commissioning of Delta T Systems chillers and temperature control units.Troubleshoot and repair mechanical, electrical, and refrigeration components in the field.Provide remote technical support and walk-throughs to customers as needed.Accurately document service activities, diagnostics, and resolutions in company systems.Communicate effectively with customers, internal engineering, and support staff to resolve issues.Train customers in proper system operation and basic maintenance procedures.Maintain company tools and adhere to safety protocols.Travel to customer sites across the U.S. (25% to 50% travel depending on workload and schedule).