Help Desk Analyst II

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!Job Title:Help Desk Analyst IICost Center:101651141 IS-Business MgmtScheduled Weekly Hours:40Employee Type:RegularWork Shift:Mon-Fri; 8:00 am - 5:00 pm (United States of America)Job Description:The Help Desk Analyst II provides second-tier support for end users on a wide variety of hardware, software, and application issues. This individual evaluates user needs and coordinates with appropriate IS personnel to resolve issues in a timely manner. The Help Desk Analyst II will maintain Help Desk software to ensure trouble calls are tracked accordingly and directed to the appropriate staff.Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers firstJOB QUALIFICATIONSEDUCATIONFor positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation.Required Education : Associate degree in IT, computer science or a related technical field.EXPERIENCEMinimum Experience Required: Six years' experience in a technical support call center or customer service environment. Demonstrated knowledge with computer operating systems, PC software packages, systems administration, and network systems.Preferred/Optional Experience: Two years of experience within the Marshfield Clinic Health System (MCHS) and at least one year of experience with MCHS Information Services. Experience in a health care setting.Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare. Successful applicants will listen, serve and put the needs of patients and customers first.At Marshfield Clinic Health System, we are fully committed to addressing health equity, diversity and inclusion for our employees and providers, our patients, and the communities we serve. We believe that every individual should have the opportunity to attain their highest level of health. We embrace diversity and welcome differences in who we are and how we think. We believe that any individual or group should feel welcomed, respected and valued. View our Equity and Inclusion Statement here (https://www.marshfieldclinic.org/mAboutUs/Documents/30922-000Equity-and-Inclusion-Statement%20%282%29.pdf) .Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid. This is a condition of employment. Employee must immediately notify his/her manager or the Health System’s Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program .Marshfield Clinic Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.