Position Purpose:
The position’s purpose is to retain and grow existing high value/ strategic customers within the assigned territory.Primary Duties /Responsibilities: Manage all existing customer accounts within an assigned sales territory with focus on named high value/strategic accounts. In the strategic accounts it is expected that the Account Manager owns the customer relationships with additional focus on growth through expanded service offerings, margin improvement, treatment technology optimization and customer retention. Engage in consultative-selling techniques that provide recommendations on a problem to solution basis. Advise customers on ESS’ services and solutions through a basic understanding of various state and local governmental regulations pertaining to generation, storage, transportation and disposal of generated waste.Support Technical Sales Representative(s) with onboarding new accounts to ensure an effective handoff.Determine the current total spend on hazardous waste of the high value/ strategic customers and ESS's % share.Create account plans and document in Salesforce for all high value/ strategic customers to grow and retain these customers.Record leads within existing high value/ strategic customers in Salesforce.Play an active role in management of Price Books for (higher value/ strategic) accounts; for example additions for new waste streams/service codes. Support the Technical Sales Representative(s) and Inside Sales Representative(s) as required with information/ help within territory.Maintain cooperative working relationships with all necessary departments to ensure effective coordination and resolution of customer issues.Other responsibilities at the direction of the Strategy & Growth Manager.