TEKsystems is seeking a Voice Technician for at least a six month contract with a Fortune 500 company locally in Oshkosh. This role will be on site and requires candidates to be local to Oshkosh or greater Northeastern Wisconsin footprint.Top Skills' Details:
Proficient in Avaya phone system (version 8) configuration and troubleshooting
Experienced in Avaya contact center, agent, and communicator provisioning
Capable of performing basic server maintenance tasks
Secondary Skills - Nice to Haves:
Cisco Call Manager
Phone system
Telecommunication
Ticketing system
Routing
Job Description: Qualified candidates will have knowledge of Cisco Call Manager and Cisco UCCX contact center and experience with cloud-based SaaS phone and contact center solutions.Daily Responsibilities:
Providing day-to-day operational support and troubleshooting for the network environment (Cisco, Avaya) across voice gateways, virtualization, unity connection, PBX, and more
Foundational understanding of telephony fundamentals - architectures, models, protocols, IP addressing, basic router/switch configurations, network security, voice router, gateway configuration and support
Conducting triage and resolution of voice & network issues and outages
Working on small projects and operational tasks
Communicating and coordinating with stakeholders for voice-related service affecting activities
Learning and adopting new technologies and best practices across telephony, CCaaS, UCaaS, Cloud PBX, AI, and process improvement
Continuously monitor and analyze voice network traffic usage. Troubleshooting, gateways, cloud, servers, network, configuration, monitoring
Backup and work in tandem with the current full-time Avaya support person
Responsible for tasks such as changing call trees, investigating call logs, handling user requests (e.g., headset shipments, voicemail and password resets), and working with the Avaya vendor to resolve major system issues
Qualifications:
Proven experience with Avaya phone systems and contact centers
Knowledge of Cisco Call Manager and Cisco UCCX contact center
Experience with cloud-based SaaS phone and contact center solutions
Strong understanding of telephony fundamentals and network configurations
Excellent troubleshooting and problem-solving skills
Ability to work on small projects and operational tasks
Strong communication and coordination skills
Please apply directly for more details.Pay and BenefitsThe pay range for this position is $40.00 - $45.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a hybrid position in Oshkosh,WI.Application DeadlineThis position is anticipated to close on Feb 14, 2025.About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.