Client Services Team Lead

Although this position can be remote, there should be an expectation that it may be hybrid in the future.Ensure the health of account(s) through meeting contract SLAs, Job Aids, Quality Reviews, and other work instruction toolsDevelop and oversee team staffing schedules including vacation time and overtime to balance workloads and ensure SLAs are achieved.Supervise daily activities/project workloads of the Client Services Team.Approve temporary employee hours and approve contract invoices.Train and mentor team members, continual coaching, and progress check-ins.Participate in the periodic performance reviews of direct reportsProvide requested customer-facing metrics reports as requested from the existing reports suite, customizing where necessary.Work with the customer to facilitate prototypes and offer creative solutions that support print sourcing.Provide print procurement and coordination of all sales/marketing/promotion print and print-related collateral for the customerCoordinate efforts with the customer's marketing group to gather all of the print requirements and data files for current and anticipated projects.Provide guidance to the customer regarding the print manufacturing process and the various requirements needed to efficiently (cost and time) produce print and print-related collateral.Source external vendors including RR Donnelley to produce print collateral.Build a network of print outsourcers to use for print projects.Submit RFP/RFQ requests to vendors and make recommendations to the customer on which providers will meet the needs for quality and delivery for print campaigns.Oversee the entire print lifecycle for ongoing projects from the initial requirements gathering, vendor selection, and coordination with manufacturing, to the final delivery of products.Work with vendors to ensure SLAs are met and the customer receives products on time.Make recommendations to the customer to move print work to other sites/vendors when issues arise.You will be responsible for recruiting, training, and developing employees to ensure the quality and timely output of products and services.You will be expected to administer company policies & procedures.In conjunction with the Supervisor or Manager, You will participate in performance reviews and counsel employees as needed.This may include providing action plans to employees to improve performance.Performs other related duties and participates in special projects as assigned.