Job Title: Member Services Associate
Location: Premier Pickleball Club & Complex, South Milwaukee, WI
Job Type: Full-Time/Part-Time
Overview: The Member Services Associate is the first point of contact for members and guests at the Premier Pickleball Club & Complex (PPCC). This role is crucial in providing exceptional customer service, managing reservations, and ensuring smooth operations at the front desk.
Key Responsibilities:
Customer Service: Greet and welcome members and guests with a friendly and positive attitude. Address inquiries and provide information about the facility, membership, programs, and services.
Reservations and Scheduling: Manage court reservations, including booking, confirming, and canceling appointments. Assist members in scheduling private lessons and other activities.
Membership Services: Assist with membership sign-ups, renewals, and cancellations. Maintain accurate records of member information and ensure confidentiality.
Administrative Duties: Handle phone calls, emails, and other forms of communication promptly and professionally. Perform data entry, maintain organized records, and manage inventory of front desk supplies.
Sales and Transactions: Process payments for memberships, court rentals, merchandise, and other services. Ensure accurate cash handling and reconciliation of the cash drawer.
Facility Management: Monitor the cleanliness and orderliness of the reception area. Report any maintenance issues or facility needs to the appropriate staff.
Event Support: Assist in the coordination and promotion of events, tournaments, and special programs. Provide support during events as needed.
Qualifications:
High school diploma or equivalent.
Previous experience in customer service or receptionist roles is preferred.
Strong communication and interpersonal skills.
Proficiency in using computer systems and software applications (e.g., Microsoft Office, Google Suite, reservation systems).
Ability to multitask and work efficiently in a fast-paced environment.
Commitment to athletic/fitness-oriented lifestyle is highly preferred.
Willing to learn how to play pickleball and achieve a 3.5 skill level. Free lessons will be provided by the facility’s instructors.
Knowledge of pickleball or interest in sports and fitness is a plus.
Physical Requirements:
Ability to stand or sit for extended periods.
Ability to lift and carry up to 25 pounds occasionally.
Work Schedule: Flexible work hours, including evenings, weekends, and holidays to accommodate the facility’s operating hours and special events.
Job Types: Full-time, Part-time
Pay: $15.00 - $17.00 per hour
Expected hours: 20 – 40 per week
Benefits:
Employee discounts
Shift:
8 hour shift
Day shift
Evening shift
Ability to Commute:
South Milwaukee, WI 53172 (Preferred)
Ability to Relocate:
South Milwaukee, WI 53172: Relocate before starting work (Required)
Work Location: In person