Veolia Water Technologies & Solutions (VWTS) - Engineered Systems - is seeking a key member of our
Field Service Management team in the Central region, upper Midwest (IL, IN, MI, MN, WI, IA) leading a
team of three to four professional field leaders, each responsible for a broader team of operators. Our
ideal candidate has an industrial or technical background, preferably in water and wastewater treatment
solutions with experience in customer and account management as well as managing a team.Key Characteristics
● Lead fulfillment of the VWTS Field Service activities within the assigned customer base.
● Manage contracts and operations at customer sites ensuring safety, contract
compliance, and financial performance
● Responsible for lifecycle management of all assets within the assigned customer base,
ensuring the team has necessary tools and skills to prevent failures and deterioration of
equipment.
● Responsible for all Field Service operational metrics including EHS, quality of service,
utilization, profitability and cost to serveDuties & Responsibilities
● Develop and drive business strategies across the assigned portfolio.
● Collaborate with Sales and Commercial Engineering teams to support business growth
● Responsible for building, developing and holding responsible for day-to-day fulfillment of
the field service teams
● Partner with HR and Training Team for staffing activities including recruitment and
training
● Own development of strong succession plans for the assigned team.
● Foster a culture, and drive continuous improvement within the assigned team
● Demonstrates excellent EHS standards and follows policies/procedure
● Lead process improvement, restructuring and business transformation
● Optimize workflows and processes for efficiency and cost-effectiveness
● Collaborate cross-departmentally to align operations with organizational objectives
The job description is not designed to capture all the employee’s responsibilities but is intended to capture essential functions of the role. Responsibilities may change over time and may be assigned at any time.● Play a significant role in long-term planning, project status reporting, and implementing
change control processes.
● Review Voice of Customer survey results and own closure of identified deficiencies.
● Drive timely closure of customer issues or audit findings.
● Communicate with leadership and supporting functions and request necessary resources
when something is off target.Knowledge, Skills & Abilities (List out required and preferred skills as applicable)
● Accountability
● Communication
● People Management/Leadership
● Computer Proficient
● Adaptable
● Customer Relations
● Strong Trouble Shooting and Problem-Solving Skills
● Knowledge of Wastewater Processes and Standards
Preferred:
● Ability and willingness to work in and lead cross-functional teams
● Demonstrated Program / Project management skills.