JOB DESCRIPTIONJob SummaryTMG by Molina Healthcare is seeking a remote IRIS Consultant Supervisor for Milwaukee County.IRIS Consultant Supervisors provide leadership management and supervision to a team of IRIS Consultants (ICs). IRIS Consultant Supervisors identify and implement effective performance management strategies, ensure that ICs are meeting timelines and benchmarks and coach them on the soft skills required to work with people who choose TMG’s IRIS Consultant Agency (ICA). IRIS Consultant Supervisors assist ICs to develop and review plans and provide support for other day-to-day operations.KNOWLEDGE/SKILLS/ABILITIES
Establishing a professional relationship with each IC that reports to you and provide them individual attention and support as needed.
Have a thorough understanding of the IRIS program and the concept of self-direction.
Participate in the recruitment process, take part in the hiring, orientation, and onboarding phases for new ICs.
Provide ongoing support, mentoring and coaching to ICs. This includes ongoing feedback on their individual performance and working in partnership with Human Resources to provide performance counseling and discipline as needed.
Review and utilize data and reports to manage ICA requirements and to identify proactive solutions for their team.
Conduct reviews of a pre-determined number of IC records each month and document the results, with particular emphasis on timelines, documentation standards, and plan accuracy.
Review and authorize participants’ plans, budget amendments and one-time expense requests and work as liaisons for vendors as needed.
Be a liaison between the Fiscal Employer Agency and the ICA, which includes assisting participants with provider billing, seeking support brokers, tracking receipts, ensuring their workers are paid and mitigating areas of potential risk or conflicts of interest.
Responsible for relaying difficult messages to ICs and/or the people in the IRIS program. The topic of these messages varies from a directive from the Department of Health Services regarding a programmatic change to informing a participant their budget has been reduced to an employee termination call.
Assist ICs with difficult situations, i.e., fraud and conflict of interest. Due to the sensitive nature of some of these messages, at all times, it is important to maintain the strictest confidentiality with all employee and participant related information including HIPAA and other personal or organizational information.
Act as a change management conduit and must be able to assess or interpret program, policy or protocol changes, staff changes and conflict of interest situations.
Work collaboratively with other staff, participants, and stakeholders to ensure that service excellence standards are being met.
Responsible for outreach and networking opportunities with external stakeholders.
As needed or requested other duties may also be assigned
JOB QUALIFICATIONSRequired EducationBachelor’s degree in a social work, psychology, human services, counseling, nursing, or special education or a closely related field (or four years of commensurate experience if no degree).Required Experience
2+ years of direct experience related to the delivery of social services to the target groups IRIS serves.
Demonstrated competencies in the following: professionalism, leadership, performance management, team development, ability to interpret data to ensure quality of work.
Knowledge of Long-Term Care programs and familiarity with principles of self-determination.
Strong leadership and communication skills, with the ability to motivate, recognize and manage performance.
Ability to use a variety of technology including but not limited to, Microsoft Office Suite, Skype, online portals and databases.
Ability to be resourceful and have knowledge of community resources while being proactive and detail oriented.
Ability to work within a variety of settings and adjust style as needed; to work with a diverse population and various personalities and personal situations.
Ability to work independently, with minimal supervision and be self-motivated.
Ability to be responsive in all forms of communication and remain calm in high-pressure situations.
Ability to develop and maintain professional relationships with individuals.
Excellent time management and prioritization skills to focus on multiple projects simultaneously and adapt to change.
Excellent problem solving, critical thinking and strong math skills.
Required License, Certification, AssociationMust have valid driver's license with good driving record and be able to drive within applicable state or locality with reliable transportation.Preferred ExperienceAt least one year of supervisory experience.To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.Pay Range: $49,929.54 - $97,363 / ANNUALActual compensation may vary from posting based on geographic location, work experience, education and/or skill level.