JOB REQUIREMENTS: Company Overview At Motorola Solutions, we're guided
by a shared purpose - helping people be their best in the moments that
matter - and we live up to our purpose every day by solving for safer.
Because people can only be their best when they not only feel safe, but
are safe. We're solving for safer by building the best possible
technologies across every part of our safety and security ecosystem.
That's mission-critical communications devices and networks, AI-powered
video security & access control and the ability to unite voice, video
and data in a single command center view. We're solving for safer by
connecting public safety agencies and enterprises, enabling the
collaboration that's critical to connect those in need with those who
can help. The work we do here matters.Department OverviewThe Video and
Software Services (VSS) organization is dedicated to the long-term
success of Motorola's software and mobile video customers. Through
enhanced customer relationships, onsite technical expertise and ongoing
professional services, this organization drives operational acceptance,
utilization and satisfaction of the broader product ecosystem to support
customer goals, objectives and missions.Job Description The Manager,
Professional and Field Services is responsible for a team of system
administrators and field support technicians supporting Motorola
Solutions' Public Safety customers. This role resides in Global
Services, within the Video and Software Services (VSS) Organization. The
Professional and Field Services team partners with customers across
multiple product lines, with an emphasis on CAD, emergency call
handling, mobile video and CommandCenter Software Solutions. The
Manager's primary responsibility is to ensure the best people,
processes and technology are in place and supported to deliver
exceptional service, drive issue resolution, and proactively share
technical best practices with customers. The Video and Software Services
(VSS) organization is dedicated to the long-term success of Motorola's
software and mobile video customers. Through enhanced customer
relationships, onsite technical expertise and ongoing professional
services, this organization drives operational acceptance, utilization
and satisfaction of the broader product ecosystem to support customer
goals, objectives and missions. This role reports into the Director,
Customer Success and Field Support. Responsibilities: Drives
accountability for issue management and resolution, ensuring team
members consistently demonstrate strong technical, problem-solving and
communication For full info follow application link. Motorola
Solutions is an Equal Opportunity Employer committed to no
discrimination because of race, color, creed, marital status, age,
religion, sex, national origin, citizenship, sexual orientation, gender
identity or expression, genetic information, disability, protected
veteran, or any other legally protected characteristic.
APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/770E9EB528954172