Helpdesk, Network & Office Services Support Specialist

Position OverviewWe are seeking a reliable, resourceful, and service-oriented Helpdesk, Network & Office Services Support Specialist to join our Milwaukee team. This role ensures seamless day-to-day IT operations and maintains a smooth, professional office environment.You will provide hands-on technology support to approximately 75 Milwaukee-based colleagues who work in-office five days a week, as well as remote support for 75 colleagues nationwide and 25 team members in our New York City office. You will also collaborate with the HR & Office Manager on facilities, supplies, and office coordination, stepping in as their backup when needed.Key ResponsibilitiesIT Support & Network OperationsServe as the primary point of contact for in-person IT support in the Milwaukee office.Provide responsive remote technical assistance for employees in the New York office and remote locations across the U.S.Provision, configure, and maintain laptops and endpoint devices for onboarding and ongoing use.Manage user accounts across platforms, including Google Workspace, Zoom, and others—handling setup, permissions, and terminations.Monitor, troubleshoot, and maintain local Wi-Fi and network infrastructure; escalate and coordinate with vendors as needed.Support conference room A/V systems and video conferencing tools.Implement and maintain endpoint security measures and system updates; track IT assets and inventory.Document troubleshooting procedures and contribute to the internal knowledge base.Support technology upgrades and assist with IT projects in collaboration with the broader IT team.Office Services & Facilities SupportPartner with the HR & Office Manager to maintain a clean, functional, and welcoming office environment.Assist with day-to-day office operations such as vendor coordination, supply management, and workspace setup.Support onboarding and offboarding logistics, including desk preparation, welcome kits, and access credentials.Act as a partner for facilities-related issues and general office needs.Serve as the point person for office services in the absence of the HR & Office Manager.