Description We have an excellent opportunity for a motivated Customer Success Specialist! If you are a customer service professional who thrives in a fast-paced environment and is passionate about optimizing client experiences and elevating customer relationships, then we have the position for you. This role involves helping maximize the customer experience to help drive loyalty and increase revenue, managing customer relationships, and working in a high-volume environment.Your responsibilities
Brainstorm and implement methodologies to improve the customer experience
Design, track, and analyze customer success metrics
Guide customer-facing staff in ways to improve customer service and loyalty
Drive customer acquisition, retention, and loyalty
Solution for complex problems and issues
Provide exceptional customer service in a fast-paced environment via phone and/or email correspondence Requirements - Strong computer skills including knowledge and experience with customer relationship management software (CRM)
Experience with call-tracking and being held accountable to KPIs
Advanced business writing skills, including the use of email correspondence
Prior customer service/call-center experience, preferably in a high-volume environment
Superb analytical, research, and interpersonal skills
If you have the right work experience and have immediate availability we want to hear from you!. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .