Front Desk HOTEL Agent (Milwaukee) for 54-unit daily and extended stay hotel.
1st/2nd Shift - Part-time
Does your list of attributes match our list of requirements?
- Experience - minimum two-years hotel front desk experience;
- Excellent personality and appearance;
- Desire to provide dignified Customer Service;
- Have knowledge of hotel rates, discounts, and how to handle each;
- Maintain an organized and clean front desk, lobby, and business area;
- Greet and communicate cordially with guests;
- Promptly answer the telephone using positive and clear communication. Retrieve mail, small packages and facsimiles for customers as requested;
- Field guest complaints, listen, and extend assistance to resolve issues;
- Promptly and professionally check guests in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary;
- Have a working knowledge of Front Office procedures, including all daily and weekly transactions;
- Accurate and trustworthy cash handling, including receiving cash, and debit/credit card information from guests for payment of hotel charges;
- Have working knowledge of cancellation procedures and relocation procedures when necessary.
- Perform any other job duties as assigned.
If you would like to be considered for a position, please email Sally.