Adoption Counselor/Client Services Representative - Milwaukee Campus
Apply at wihumane.org/employment
Level: Entry
Job Location: Milwaukee Campus - Milwaukee, WI
Education Level: None
Salary Range: $13.75 Hourly
Job Category: Nonprofit - Social Services
How you’ll impact our mission:
The Wisconsin Humane Society (WHS) is hiring part-time and full-time Client Services Representatives (CSRs) to offer valuable services to the community and provide support to animals. CSRs report to the Client Services/Animal Care supervisory team and work onsite at the Milwaukee Campus. If you’re looking for a rewarding career that makes a meaningful difference in the lives of animals and people while working alongside a supportive team, apply today at wihumane.org/employment!
Key accountabilities:
Help animals find new homes via our same-day adoption process
Welcome new arrivals via owner surrenders, transfers from other organizations, and end-of-life services
Support client questions in person, by phone, and via email
Maintain detailed and accurate records in our animal management software
Process register transactions and support customers with products in retail store
Commit to a welcoming, supportive, and non-judgmental approach with all clients, callers, and coworkers
Other duties as assigned
Qualifications:
Demonstrated alignment with our mission, people-centered philosophy, and organizational values of compassion, respect, and kindness; innovation; professionalism; equity; and positive approach
Ability to navigate emotional aspects of animal welfare work
Availability to work evenings, a weekend shift, and a rotating holiday
Able to successfully meet the physical demands of the job, which include stooping, kneeling, crouching, crawling, standing, walking, pulling, lifting, grasping, and repetitive motions. Must be able to routinely lift and carry up to 50 pounds.
Prior animal care and client service experience is a plus
Bilingual candidates are encouraged to apply
Hiring rate: $13.75/hour
Benefits for our full-time staff include:
Paid time off, including vacation, wellness, and holiday time
Health, dental, and vision insurance
403(b) retirement plan with company match
Paid family leave
Group term and voluntary life insurance
Short-term and long-term disability
Flexible spending plans
Health savings account (HSA)
Supplemental benefits to cover unexpected expenses
Benefits for all staff include:
403(b) retirement plan
Mental health and counseling support: all employees and members of their household have access to our Employee Assistance Program (EAP) with six free counseling sessions per year
Limited low-cost wellness and veterinary care services for staff members’ animals
Discounts on adoption fees, training classes, youth programs, retail and events
Support for student loans: WHS is a Public Service Loan Forgiveness (PSLF) qualified employer.
Come see why over 280 staff call WHS home! You’ll be happy you did!
About us:
The Wisconsin Humane Society (WHS) is the oldest and largest shelter in Wisconsin. It was founded in 1879 and operates shelters in Milwaukee, Ozaukee, Racine, Door, Brown, and Kenosha Counties, as well as a Spay/Neuter Clinic in West Allis. The organization offers adoption services, youth programs, low-cost veterinary resources, retail stores, volunteer programs, dog training classes, and much more. The Milwaukee shelter also houses the state’s busiest Wildlife Rehabilitation Center. WHS is an independent nonprofit and receives no general government funding and is not part of any national umbrella group.
The Wisconsin Humane Society is an equal opportunity employer.
Application instructions:
Submit your online employment application on our website at wihumane.org/employment. Only applications received via our website employment portal will be considered. We will reach out to you via the e-mail you provided or by phone once we have an update on your application.