Customer Service Representative

Description We are looking for a detail-oriented Customer Service Representative in the machinery manufacturing industry. This position is based in Middleton, Wisconsin, and offers a short-term contract employment opportunity. The role involves handling customer inquiries, processing orders, and providing excellent customer service.Responsibilities: Answer customer inquiries regarding orders, quotes, returns, and general questions Direct calls to the appropriate individual or department Enter parts orders based on quotes and/or customer purchase orders Process parts quotes Carry out other customer service activities as required Handle inbound and outbound calls professionally Perform data entry tasks and maintain accurate customer records Use Microsoft Excel and Microsoft Word for various tasks Ensure email correspondence is handled professionally and promptly Maintain a high level of attention to detail in all tasks. Requirements Demonstrated proficiency in Microsoft Excel and Microsoft Word Proven experience in handling both inbound and outbound calls Exceptional customer service skills with the ability to resolve queries and issues effectively Experience in order entry and data entry tasks Ability to respond to customer inquiries via email in a professional and timely manner Must have strong problem-solving skills and attention to detail Excellent communication and interpersonal skills Ability to multitask and prioritize work in a fast-paced environment Knowledge of machinery manufacturing industry would be advantageous Previous experience as a Customer Service Representative is desirable. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .