This position serves as the key liaison between clients and packaging prepress production to create a seamless workflow that exceeds customer expectations. Primary responsibilities include: project management, job planning, scheduling and creative problem solving. This position seeks to enrich the customer experience with RRD through service, a positive attitude, a sense of urgency, clear communications and the utmost professionalism in all interactions.JOB DUTIES AND RESPONSIBILITIES:
Act as a liaison between clients and packaging prepress production to ensure projects meet scheduling and quality
requirements
Perform order management processes such as communicating job specific information, entering job details into order
management software and ensure proper priority is given to each job to meet client expectations
Apply a broad knowledge of packaging prepress to production workflows
Apply understanding of customer’s business needs to establish solid customer relationships and facilitate problem-solving
Establish and promote excellent customer relations through effective and proactive communication and continuous
monitoring of customer satisfaction
Maintain contact with customers and production to advise them of job progress, scheduling concerns and requests for
additional information or materials when required
Provide pre-production services
Generate project estimates and deliver to clients
Generate billing summary at project completion
Provide client support and training for RRD technologies (soft-proofing and digital asset management)
Use ethical business practices in dealing with customers, employees, vendors, suppliers and the community
Responsible for customer retention and customer loyalty
Facilitates the resolution of production-related problems in a timely manner and elevates appropriately when necessary