Produce Department Manager

Job SummaryJob Title: Produce Department Manager FLSA Status: Salary Reports To: Store Director Responsible for working closely with all Produce associates in an effort to ensure all company policies and procedures are being followed, department goals and objectives are being obtained, and associates’ needs are being met. Contributes to store sales and profitability by effectively managing all aspects of Produce department operations, to include but not limited to: labor, expenses, accurate pricing, stock levels, merchandising, and customer service. Produce Department Leaders Associates who provide a high standard of care to quality, nutritious fruits and vegetables to ensure they are fresh & delicious for the families within our communities. Job DescriptionESSENTIAL DUTIES AND RESPONSIBILITIES

Leads, coaches, teaches and reinforces Festival culture, customer service, and performance expectations to all Produce associates.

Maintains adequate staff levels by interviewing applicants and extending job offers

Trains new Produce associates

Finalizes and approves weekly work schedule for Produce associates

Writes and conducts performance reviews of Produce associates

Documents violations of company policies/procedures by Produce associates and conducts appropriate corrective action, up to and including termination

Answers questions and provides guidance to all Produce department associates

Ensures all department standards are being met in the Produce department.

Observes sales floor and back stock conditions; takes action to correct areas of opportunity

Maintains appropriate inventory levels and ensures accurate pricing on products received and sold

Communicates and works cooperatively with Store Director, Produce Director, other Department Managers and Produce associates to maintain standards and exceed guest expectations

Provides customer service to guests.

Assists guests with finding items they are looking for on sales floor

Takes orders and other special requests

Answers the telephone and assists callers using proper phone etiquette

Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received

Maintain a positive and professional relationship with all vendors

Follows all proper ordering and credit procedures

Assists all department associates with daily responsibilities while leading by example.

Develops Assistant Department Manager and/or Department Leads to prepare for advancement opportunities.

Contributes to overall cleanliness of the department by picking up, organizing, and cleaning work areas, shelving, and sales floor as needed.

Required to maintain food safety logs.

Verification and compliance of Department food safety logs.

Responsible for the department’s timekeeping accuracy. Communicate to HR regarding any missing time, transferred hours, and schedule issues.

Ensure all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm.

Other duties as assigned.

Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

High School Education or equivalent combination of education and experience.

5-7 years of leadership experience, at least 2 years in a manager role

Thorough knowledge of the retail food business, thorough knowledge of perishable department operations, merchandising skills, must be able to make timely and effective decisions.

Ability to deal tactfully and effectively with customers and all personnel.

Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment.

Thorough understanding of all safety requirements and company safety policies.

Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises. Also requires proper training and knowledge of the following equipment/procedures: hand jack, baler, forklift, cutter, proper lifting techniques, proper scanning technique, hand truck, trash compactor.

Must have WI Certified Food Manager License (Festival will pay in order to get certified if not)

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The employee must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly. Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment.

This position requires the employee have the ability to have full range of upper body motion in order to occasionally lift stock. Requires the ability to perform repetitive tasks for prolonged periods of time.

Must possess functional sensory abilities in order to visually monitor the store, create attractive displays, and to operate equipment.

The position requires the employee to lift up to 60 pounds on an occasional basis.

Working conditions consist of occasional exposure to extreme temperatures.

WORK SCHEDULE

The Produce Department Manager is a salaried position. The work schedule will include mornings, afternoons, evenings, weekends, and holidays.

Company OverviewFounded in 1946 as Skogen's IGA, Festival Foods is a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and to providing guests with exceptional service and value. The company, which began operating as Festival Foods in 1990, employs more than 8,000 full- and part-time associates and operates +40 full-service supermarkets across the state of Wisconsin.At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.Location : NameMaustonRequisition ID 2024-41378 Requisition Post Information : Posted Date 4 hours ago (1/15/2024 9:15 PM) Category (Portal Searching) Store Leadership