Job SummaryJob Title: Grocery Manager FLSA Status: Salary Reports To: Store Director/Grocery Director Responsible for working closely with Grocery associates in an effort to ensure all company policies and procedures are being followed, department goals and objectives are being obtained, and associates’ needs are being met. Our Grocery Department Leaders oversee associates that are the experts on in-stock items while showcasing all the different selections Festival has to offer. Job DescriptionESSENTIAL DUTIES AND RESPONSIBILITIES
Leads, coaches, teaches, and reinforces Festival culture, customer service, and performance expectations to all Grocery associates.
Trains new Grocery associates
Documents violations of company policies/procedures by associates and conducts progressive disciplinary actions with Grocery associates
Assists with writing and conducting performance reviews for Grocery associates
Answers questions and provides guidance to all associates
Ensures all department standards are being met in the Grocery department.
Observes sales floor and back stock conditions; takes action to correct areas of opportunity
Maintains appropriate inventory levels and ensures accurate pricing on products received and sold
Communicates and works cooperatively with Store Director, Grocery Department Manager, and associates to maintain standards and exceed guest expectations
Provides customer service to guests.
Assists guests with finding items they are looking for throughout the store
Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received
Assists all department associates with daily responsibilities while leading by example.
Develops Assistant Grocery Manager and Department Leads to prepare for advancement opportunities.
Contributes to overall cleanliness of the department by picking up, organizing, and cleaning work areas, shelving, and sales floor as needed.
Responsible for the department’s timekeeping accuracy. Communicate to HR regarding any missing time, transferred hours, and schedule issues.
Ensure all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm.
Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
Other duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High School Education or equivalent combination of education and experience.
Understands being in a leadership role and how to motivate a team of individuals.
Thorough knowledge of the retail food business is strongly preferred.
Ability to deal tactfully and effectively with customers and all personnel.
Ability to make timely and effective decisions.
Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment.
Proficient knowledge of Microsoft Office. More specifically, Outlook, Word and Excel is required.
Thorough understanding of all safety requirements and company safety policies.
Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises. Also requires proper training and knowledge of the following equipment/procedures: hand jack, baler, forklift, pallet jack, trash compactor, proper lifting techniques, and proper scanning techniques
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly. Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment.
The associate must have full range of upper body motion in order to lift stock. Requires the ability to perform repetitive tasks for prolonged periods of time.
Must possess functional sensory abilities in order to visually monitor the store, create attractive displays, and to operate equipment.
The position requires the associate to lift up 50-60 pounds on an occasional basis.
WORK SCHEDULE
The Grocery Manager is a salaried position. The work schedule will include mornings, afternoons, evenings, weekends, and holidays.
Company OverviewWe are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.Here are a few of the ways we support our associates: Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!. Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays. Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility. Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs. Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety. Save for Your Future: Offering both a 401(k) and Employee Stock Ownership Plan, we’re proud to support our associates in planning for retirement by offering two retirement savings plans. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. Our ESOP is a retirement plan above and beyond a 401(k) plan that gives associates “free” ownership in the company and an opportunity to share in Festival’s growth and success. Associates are given shares based on their years of service and earnings.At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.Location : NameMarshfieldRequisition ID 2024-42793 Requisition Post Information : Posted Date 12 hours ago (5/15/2024 9:21 AM) Category (Portal Searching) Store Leadership