Facility Pros is a locally owned commercial company that is seeking a Evening Cleaning Manager that has the skills and experience required to help lead and develop growth of our business in the Greater Madison Area. Approximate schedule is normally between 6pm-11 pm {though the hours tend to go later rather than earlier as needed}, Monday through Friday with a checkup on Saturday or Sunday.
Industry experience or some equivalent required. Successful candidates are those with commercial cleaning management experience who truly have a customer service mentality with the inner drive to lead people.
The ideal candidate must:
have a proven record of industry experience in commercial cleaning or some equivalent
be a "driver" who is self motivated
be experienced in managing people
have the skill to work smart and hard
have a commitment to excellence with a flexibility with people and tasks
have an ability to treat every employee and customer with respect and dignity
have an appreciation and respect for the many cultures represented in our employees
have an ability to interact well with customers
be someone who likes people and who cares for and motivates their employees toward excellence
Duties include:
Manage daily cleaning operations- the position will function as an Operations manager, planning, coordinating, deploying resources, troubleshooting problems, managing budgets, training and developing field managers and supervisors; as needed, filling in for managers, supervisors or cleaners, delivering supplies and equipment, assisting with start-ups, etc.
Customer relations- maintain customer confidence, complete customer relations visits, respond to requests and concerns, provide new pricing, etc.
Employee relations- maintain a positive employee culture, ensure training and proper tools and resources are available, respond to employee questions and concerns, and complete employee relations activities such as meetings, parties, incentives, etc.
New Sales- working with Sales Department, complete cold calls, perform walk-throughs and complete and present proposals; various other networking or sales-related research and functions
Recruitment- Work with Recruiters to hire, develop and retain key employees.
Finances/Administration- responsible for labor budgets and labor efficiency, overhead budgets and efficiency and various administrative and reporting requirements.
Outside of having to deal with a wide variety of people and personalities, a major challenge for our managers is handling the physicality of the job. This is a "hands on" management position that will require some cleaning, especially when training office cleaners.
Since our office cleaners must be able be able to perform continuous physical activity at a reasonably fast pace, including walking, standing, bending, reaching and lifting and carrying (up to 40 pounds), our manager must be prepared to do the same. Typical cleaning duties include trash removal, dusting, spray-cleaning, vacuuming (using back-pack style vacuums), mopping and cleaning of restrooms.