As an Event Manager at The Tinsmith, your role is to manage the customer experience in our space, from first tour to last dance. We will look to you as our on-site leaders, ensuring that the same level of high quality service and attention to detail is being delivered for each and every event in our venue.
ABOUT US
The Tinsmith is downtown Madison’s premier wedding venue and was voted Best Southwest Wisconsin wedding venue in 2023 & 2024 by Wisconsin Bride Magazine. Combining original industrial character with modern & design-focused details, The Tinsmith was intentionally designed for weddings and can accommodate ceremonies, cocktail hours and receptions all onsite. We host an average of 135 events per year and oversee full bar service, but do not provide onsite catering. The Tinsmith provides a fun, supportive and fast-paced work environment.
GENERAL JOB DUTIES
Execution of events: This position will lead event days, requiring the ability to manage a team and to address challenges as they arise in a professional, calm way. You will be the main point of contact on event days for couples & their families and vendors. Event day duties include, but are not limited to: ensuring the space is ready for client arrival, working with vendors throughout the day to ensure venue policies are being followed, troubleshooting any event day issues that may arise, managing venue systems (lights, HVAC, A/V, house sound), maintaining venue cleanliness and orderliness, assisting with room flips throughout the event, bussing and washing glassware, and resetting and closing down the property after the event has finished.
Lead venue tours for prospective clients: This requires a friendly, approachable and
professional demeanor, detailed knowledge of the venue and its policies, and the ability to
confidently and consistently answer client questions.
Provide customer service to current and prospective clients: This role has regular
interaction with clients that requires excellent communication skills via email and phone and the ability to convey detailed information in a clear, concise manner.
Coordination of event-day details: Excellent attention-to-detail required, as this role will be
responsible for working with clients and outside vendors to confirm critical event-day
details while ensuring venue policies are being followed. The ability to proactively anticipate potential problems & problem solve a solution before an issue arises is critical to the success of this position.
Special projects and other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
Minimum 2 years of event-related or hospitality experience. Experience in the wedding industry is preferred. Bartending experience is a plus.
Must have experience leading a team and be confident in providing feedback to team members and ensuring service standards are met.
Must possess a high level of attention to detail, both in written communication and in person at the venue.
Must be self-motivated and an independent problem-solver that works well with limited supervision.
Must be dependable, have a positive attitude, friendly demeanor, and professional appearance.
Must possess excellent customer service and in-person communication skills, along with the willingness to go above and beyond to ensure an exceptional guest experience.
Ability to remain calm in stressful situations and handle customer conflict resolution in a confident and professional manner.
Ability to work on feet for a duration of 8 or more hours and lift 50+ pounds.
HOURS
Hours vary based on the venue’s event schedule, typically 30 hours per week. Regular weekend and evening hours are required. The majority of events are held on Fridays, Saturdays and Sundays, while client tours and meetings are held on Wednesday and Thursday afternoons and early evenings. Client correspondence may be completed remotely.
BENEFITS
Paid time off, health care stipend, 401(k) employer contribution and employer-funded retirement plan.
TO APPLY:
Reply with resume and cover letter
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
The Tinsmith is an equal opportunity employer. Accordingly, all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex, age, national origin, disability, genetic information, military status, sexual orientation, gender identity, creed, ancestry, marital status, or any other characteristic protected by law.