Technical Support Analyst

Job Title:Technical Support AnalystJob DescriptionDo you like solving complex problems? Are you an analytical thinker with a knack for non-linear logic? Do you enjoy interacting with people? Our client is looking for a Technical Support Analyst who can provide technical user support for one of core internal business tools.ResponsibilitiesMain Responsibilities:Provide technical support to users of internal business toolsOptimize existing processes, identify areas for improvement, measure progressCreate and maintain technical documentation for support and tools integrationManage time effectively with minimal supervision to deliver complex projects on-timeDocument technical processes for training purposesMeet SLA requirements for problem resolutionAdditional Responsibilities:Serve as primary point of contact and provide regular updatesTrain and coach a small team of Technical Support AnalystsEnsure that Technical Support Analysts meet productivity, customer satisfaction, and quality service level agreements / key performance indicatorsCollaborate on building process / procedures associated with triagingLocation:USA, GA, Work-at-HomeLanguage Requirements:Time Type:Full timePhysical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.For more information regarding your EEO rights as an applicant, please visit the following websites:English (https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12.pdf)Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRightsSp6.12.pdf)To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .