Shift: Monday-Friday 8:30-5:00 EST or as business needs dictate / Training upon hire 4 weeks M-F 8:30 AM -5:00 PM ESTWhat Customer Service Operations contributes to Cardinal Health
Demonstrates knowledge of financial processes, systems, controls, and work streams.
Possesses understanding of service level goals and objectives
Demonstrates ability to respond to non-standard requests from vendors and customers.
Possesses strong organizational skills and prioritizes getting the right things done.
Responsibilities
Completes Physician interactions (verbal calls outbound, follow up calls, clinical prescribing questions, diagnosis validation, outbound fax resolution, etc.)
Reviews and executes according to departmental SOPs for Medical Documentation
High attention to detail
Ability to multi-task in a fast-paced work environment
Achieve productivity measures and maintain standardized quality metrics
Identify, support and demonstrate the Company's culture and values to ensure quality service to both internal and external customers
Qualifications
HS Diploma, GED or equivalent experience preferred
Basic math skills preferred
Medical and Healthcare experience is a plus and preferred
What is expected of you and others at this level
Applies acquired job skills and company policies and procedures to complete standard tasks
Works on routine assignments that require basic problem resolution
Refers to policies and past practices for guidance
Receives general direction on standard work; receives detailed instruction on new assignments
Consults with supervisor or senior peers on complex and unusual problems
All internal applicants must meet the following criteriaRating of “Meets Expectations” or higher during last performance reviewHave been in their current position for at least a yearInformed their current supervisor/manager prior to applyingNo written disciplinary action in the last yearREMOTE DETAILS: You will work from home, full-time.As a work from home employee, the expectation is that you have your camera on when participating in your onboarding/training activities. Please note that work from home is not a substitute for childcare or eldercare, arrangements must be made ahead of your start date. You will be required to have a dedicated, quiet, private, distraction free environment with access to high-speed internet.Internet requirements include the following:Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, WIFI extenders, Cellular/Hot Spot connections are NOT acceptable.
If having connectivity issues and our IT dept. suspects connectivity issues are due to your ISP or your current set up, we will request that you change providers or rework your set up to not disrupt your daily productivity.
Download speed of (25Mbps – Minimum) but (50Mbps – Recommended) if nobody else at home streaming.Upload speed of (10Mbps – Recommended)Ping Rate Maximum of 30ms (milliseconds)Hardwired to the routerSurge protector with Network Line Protection for CAH issued equipmentWHO WE ARE: Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. With 50 years of experience, approximately 48,000 employees and operations in more than 40 countries, Cardinal Health seizes the opportunity to address healthcare’s most complicated challenges — now, and in the future.Anticipated hourly range: $15.75/hr. - $18.50/hr.Bonus eligible: NOBenefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Application window anticipated to close: 02/28/2025 if interested in opportunity, please submit application as soon as possible.The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.To read and review this privacy notice click here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)