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Job Details

ID #44497632
Estado Wisconsin
Ciudad Madison
Tipo de trabajo Permanent
Salario USD $42 - $44000 per annum 42 - 44000 per annum
Fuente Beacon Hill Technologies
Showed 2022-08-01
Fecha 2022-07-31
Fecha tope 2022-09-29
Categoría Etcétera
Crear un currículum vítae

Help Desk- Hybrid

Wisconsin, Madison, 53715 Madison USA

Vacancy caducado!

Help Desk- Hybrid, Madison Wisconsin

One of our top clients is seeking to bring in a Help Desk Support individual to support their organization in accomplishing goals and provide work guidance to other personnel.

This role is hybrid and a contract position. Position location is Madison, WI. Candidates will be required to be onsite at least 50% of the time, needs to be on-site bi-weekly. Onboarding will be on-site the first 2 weeks. Compensation can reach up to $21/hour W2 during contract. Health, dental, and vision insurance benefits are also available after a 12-14 week eligibility period in addition to PTO/Sick/Holiday being factored into compensation.

Description:

Help desk capabilities with 2-5 years of experience in the field or in a related area. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Well-versed with software deployments, installations and in a variety of the field's concepts, practices, and procedures. Provides a limited degree of work guidance and leadership to other personnel. A wide degree of creativity and latitude is expected.

Additional details: blend of help desk and tier 2 responsibilities as needed. Candidates must to be able to lift computers and other related equipment up to 40 lbs

Responsibilities:

  • Serving at the first point of contact for customers seeking technical assistance over the phone, email and through our ticketing system.
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions.
  • Manage tickets assigned in a timely manner.
  • Determine the best solution based on the issue and details provided by the customer.
  • Develop/modifying Knowledge Base documentation.
  • PC deployments, installation of software and assist customers with new devices.
  • Record events and problems and through resolution logs.

Requirements and Skills:

  • 2-5 years experience working in a help desk environment.
  • Proven experience with Microsoft Office, Teams and InTune services.
  • In-depth knowledge of computer systems and mobile devices.
  • Proven experience as a help desk technician.
  • Ability to diagnose and resolve basic technical issues.
  • Proficient with iOS and Android devices.
  • Detail oriented and maintain confidentiality.
  • Ability to work with minimal supervision.
  • Customer-oriented and patient.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)

Vacancy caducado!

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