Vacancy caducado!
Help Desk Technician L1
CompuNet
Location: Hybrid role with periodic on-site support in the La Crosse area.
Job Description:
This is a technical support role, providing exceptional customer service and positive outcomes for end users; using positive, calm, encouraging communications to resolve challenging situations. This role requires hands-on help desk, system maintenance and operational support. Success in this role requires working knowledge in a variety of computer hardware and software solutions; leveraging problem solving skills to maintain a stable environment for clients.
Major Tasks, Responsibilities & Key Accountabilities
Provide onsite, remote, phone and email support to customers.
Troubleshoot and recommend technical solutions for customer issues related to software setup and configuration.
Effectively prioritize and manage tasks and projects such that company standards and expectations are met.
Deliver tasks and projects within the required accounts SLA’s.
Research and provide solutions for issues related to software and hardware errors.
Updating or Creating documentation for new and existing systems, hardware and software
Assist in installation or relocation of certain equipment as needed.
Work well as a team, offering assistance to co-workers in resolving complex technical problems and work with customers to ensure solutions are satisfactory.
Logging, tracking and closing assigned support requests.
Record time spent for every ticket in the ticketing system.
Required to be in on-call rotation for after-hours support.
Knowledge, Skills, Abilities & Competencies
Passion for solving technology-related issues.
Basic knowledge of the Microsoft 365 environment.
Basic knowledge of cloud solutions.
Awareness of legacy Active Directory, DNS, DHCP, etc.
Awareness of wireless technologies, including wireless access. points, wireless protocols.
Knowledge of reading and interpreting network and systems diagrams.
Ability and know-how to build, image and configure PCs (Windows 10/11, MACOS, ChromeOS).
Basic knowledge of security applications (Anti-virus, VPNs, Firewalls).
Awareness of IP-based phone systems, cloud contact center or collaboration and productivity solutions.
Education
Highschool diploma.
Two-year technical college degree (minimum).
Equivalent work experience will be considered.
Certifications highly preferred.
Experience
A minimum 1+ year technical experience supporting a customer service environment.
A minimum 1+ years’ experience with implementing, upgrading, and supporting PCs, Microsoft office, Google Suite.
Additional Requirements
Must pass background check required.
Valid driver license.
Must be flexible to work all shifts, including some holidays and weekends.
Certification Goals and Future Learning Opportunities
Microsoft Azure Administrator.
Microsoft 365 or Azure Security Administrator.
Microsoft 365 Enterprise Administrator.
Microsoft MCSE.
Vacancy caducado!