Vacancy caducado!
- Set a vision and strategy for dynamic support organization
- Build strong relationships with cross-functional teams and stakeholders to enable effective strategies for Help Desk optimization and automation
- Lead a team of 10+ Multi Site Service Desk employees
- Set hardware and software standards for end users across all platforms
- Provide relevant coaching, training and support to champion a self-service culture
- Voice of the employee in change management activities, enabling end user impact visibility
- Set coverage and on-call schedules to ensure constant service coverage
- Assist in maintaining Server and Domain Infrastructure
- Help maintain and enforce IT/Cyber Security standards and processes
- Enable team to manage and monitor office LAN, WAN, wireless networks, printers, and other office devices
- Set the training plans, enabling IT onboarding of a for all new hires and contractors
- Maintain existing IT processes, procedures, and trainings, while creating and documenting new ones in our knowledge base/help center
- Provide after-hours support as needed
- Bachelor's degree in a business or computer science related field or 5+ years of experience
- Experience in technical leadership role
- Experience in managing ticketing systems and IT systems a plus
- Experience in a manufacturing environment a plus
- Demonstrated ability to enable communication and collaboration between multiple teams
- Strong analytical and problem solving skills
- Self-motivation and ability to work independently
- In-depth knowledge of escalation procedures, incident management, and other disciplines related to IT Help Desk
Vacancy caducado!