Vacancy caducado!
Project Coordinator, Commercial Tech SupportWork Mode: HybridLocation: Hybrid - Kohler, WIOpportunityThe Project Coordinator-Commercial Tech Support is responsible for coordinating and executing resolution for commercial jobsite claims as primary focus.Essential Job FunctionsIn this position, you will be responsible for the interpretation and negotiation of Kohler warranty policies. As a Project Coordinator, you will partner with and drive corrective actions with the Manufacturing, Quality, and Engineering teams. You are required to manage executive and business level communications of project status updates.Specific Responsibilities
Owns and works towards resolution of commercial jobsite claims.
Notifies executive and business leaders of commercial jobsite issues and provides updates as necessary.
Provides a world-class level of customer service while making it easier for them to do business with Kohler.
Identifies trends in product quality and partners cross-functionally to raise awareness and drive corrective action amongst necessary departments.
Interact with Marketing, Engineering, and Quality in providing support and documentation in order to develop product information, corrective actions and technical specifications that will prevent/minimize future claims.
Assists in the development of new or revised processes within the organization.Leads and implements process improvements.
Displays an active commitment to achieving individual, team, and departmental goals.
Acts as mentor and peer leader as required.
Skills/Requirements
Minimum 2 years of customer service experience required.
Highly developed technical aptitude required.
Strong written and verbal skills required.
Experience in plumbing or related manufacturing field required.
Familiarity with warranty and labor claims.
Experience in maintaining internal and external relationships is highly desired.
Strong analytical skills required.
Ability to stay composed when under pressure.
Confidence to negotiate in difficult situations.
Bachelor’s degree preferred.
#LI-Hybrid#LI-JH1Applicants must be authorized to work in the US without requiring sponsorship now or in the future.The salary range for this position is $76,050 - $96,050. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. Available benefits include medical, dental, vision & 401k.Why Choose Kohler?We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.About UsIt is Kohler’s policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [email protected] . Kohler Co. is an equal opportunity/affirmative action employer.
Vacancy caducado!