Insides Sales/Customer Service - Monitor Division
$40 - $50k annually +pending experience, Full Time (in office)
Monday - Friday 8am - 5pm
Apply online at www.bakermfg.com/employment
Questions, call 608-882-5100
SUMMARY
The Inside Sales Representative leads the sales efforts to sustain business performance by adding and retaining new customers to achieve set revenue goals. The Inside Sales Representative will introduce our products and be able to educate customers, therefore excellent communication skills are essential. This position requires a self-motivated, goal oriented and dependable individual to create and maintain on-going relationships. A sense of confidence and a positive, friendly attitude are important. The Inside Sales Representative candidate must have the vision, drive, and interpersonal skills to succeed and must work well in a team environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Pro-active sales of all Monitor products
Maximize sales revenue and Gross Margin for all accounts
General customer service correspondence by phone, fax, mail, or e-mail
Enter, proof and release all orders and credit memos
Check shortages of components and assemblies of each order and print unscheduled orders
Prepare all production requirements per order for parts needed
Print pick tickets and send orders to warehouse
Maintain communication for timely shipments; internal and external customers
Telephone coverage including expediting and quoting and technical support
Filing all pertinent documents for Monitor Division
Maintain customer and mailing list
Update pricing as needed
Communicate with manufacturers rep on new leads
Process phone, fax, & e-mail orders as received
Check on stock shortages for customer orders
Verify owner’s manual changes, etc…
Issue return good authorizations
Issue credit memos – customer debit follow up
Assist all manufacturers agents as directed
Assist Monitor Management with price increases/market trends
Input in design and application of new products
Redesign of present products as required
Assist in maintaining file of display locations
Coordinate with manufacturers reps for distribution and use
Work trade shows as needed
Miscellaneous duties
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
EDUCATION and/or WORK EXPERIENCE
High School Diploma or General Education Degree (GED) is required. One to three years experience in customer service and/or residential water system products is preferred. Working knowledge of Microsoft Office software is also preferred.
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations in English. Ability to write reports, business correspondence, and procedure manuals in English. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public in English.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw in interpret bar graphs.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written oral, diagram, or schedule form.