JOB REQUIREMENTS: Overview Individual who act as the central point of
communication among patients, partners and providers; responsible for
providing front line activities to include scheduling, registration,
cash handling and overall support services to patients and guests. Rock
County Float Pool Hours will vary Clinics are open Monday-Friday, Day
Shift Responsibilities Essential Duties and Responsibilities Clerical
Answers incoming telephone calls, determines purpose of callers, and
forwards calls to appropriate personnel and routes Epic Messages to
nursing and provider as appropriate. Retrieves messages from voice mail
and forwards to appropriate personnel. Answers questions about
organization, physicians, and available services, providing callers with
address, directions, and other information as appropriate. Welcomes
on-site visitors, determines nature of business, and announces visitors
to appropriate personnel. Monitors visitor access and issues passes when
required. Receives, sorts, and routes mail, and maintains and routes
publications. Orders, receives, and maintains office supplies. Maintains
fax machines, assists users, sends faxes, and retrieves and routes
incoming faxes. Creates and prints fax cover sheets, memos,
correspondence, reports, and other documents when necessary. Performs
other clerical duties as needed. Epic Scheduling and Registration
Schedules patient appointments Responsible for EMR (Electronic Medical
Records) registration check-in processes in Epic. Loads, verifies and
updates patient demographics. Scans, loads and verifies insurance
coverage. Collects signed HIPAA and Consent for Treatment documents,
updates the interactive face sheet and sends documents to Medical
Records for scanning. Reviews all Alerts in Epic and refers patient to a
PFC when necessary. Collects co-payments and other self-pay obligations
when required and post in Epic when registering patient. Provides
patient with an estimated self-pay obligation when appropriate. Performs
cashiering functions online payment posting within Epic. Processes
payments and deposits by adhering to the systems Cash Handling Policy.
Completes daily closing report and balances their individual cash drawer
at the end of each day. Performs petty cash count in and out daily and
records appropriately. Assist patients with MyChart signup and
activation. Replies to MyChart messages in a timely manner, closing
messages when complete. Safeguards patient privacy and confidentiality
per MHS policies. Preps Routes daily for upcoming appointments for
frontline registration. Reviews daily work queues and corrects
identified patient registration errors. Utilizes Epic waitlists based on
provider preference. Reviews and updates no-shows and cancellations for
the day Education and For full info follow application link.
EOE&AA/M/F/Vet/Disabled. Mercy is an equal employment opportunity
employer functioning under Affirmative Action Plans.
APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/C45BEC129DEB4CA8