Associate Operations Coordinator

Description · With a focus on quality and efficiency execute one or more of the following tasks and in accordance with office and company policies and standard operating procedures SOPs: · Providing shipment information creating orders activating shipments building loads assigning loads scheduling appointments tracking and tracing shipments entering events and invoicing · Monitor task boards and assigned email accounts to respond to customer and carrier requests · Document events utilizing knowledge gained through SOPs and experience and when required follow defined escalation procedures and training · Follow through on customer or carrier requests to ensure satisfaction. · Escalate questions or requests when necessary Validate and ensure the accuracy of load data in systems according to customer standards · Other duties or responsibilities as assigned according to the team and/or country specific requirementsRequirements · Required: o High school diploma or GED Previous customer service experience o Ability to work evenings and/or weekends select roles only · Preferred: o Bachelor’s degree from an accredited college or university o Basic Proficiency in Microsoft Office Suite of programs o Previous customer service experience in a call center or similar environment o Demonstrated communication prioritization and time management skills o Prior work experience that required attention to detail and accuracy Values a diverse and inclusive work environment Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .