JOB REQUIREMENTS: Position: Customer Care Advocate II Reports To:
Manager I, Customer Care Location: Grafton, WI Remote Type: HYBRID - 3
days in office, 2 days remote Scope of role This role is key in meeting
the needs of our OEM and distribution customers by handling routine and
overflow calls and inquiries from customers and field sales
representatives. This position is responsible forprocessing orders,
advising on pricing, delivery, lead-time, terms and conditions
guidelines and policies, credit/debits, etc. Key Responsibilities
Perform basic daily account management tasks: Respond to email and phone
inquiries Process customer orders Process customer claims Complete daily
reports Research and process customer credits and debits Assisting in
writing department SOPs and work instructions and coaching other CSR's
on SOP and work instruction creation Triage and process customer orders
Utilize CRM, Oracle, OTIS, DDM, Excel, Word, PPT, and O365 to address
customer requests Provide customer documents (i.e., policies, forms,
engineering drawings, wiring diagrams, etc.) Identify and take action on
continuous improvement opportunities Actively participate in daily Gemba
calls. Take ownership over individual and contributions to team metrics,
conduct root cause analysis, and implement solutions Participate in user
testing to improve department processes Assist in special projects and
Kaizen events Help train, job shadow, and mentor new hires PROFESSIONAL
EXPERIENCE/QUALIFICATIONS The successful candidate will have relevant
customer service experience and have proven experience in developing
collaborative relationships across all levels and functions. This
individual must have the passion, energy, adaptabilityand intellectual
curiosity necessary for a fast-paced, growth-driven environment. Be able
to employ forward thinking and a continuous improvement mindset. Minimum
Requirements: Requires a high school diploma or equivalent and 2-3years
of related experience. Bachelor's degree preferred. Experienced
Microsoft Office; Excel, Word, O365. Customer service experience within
manufacturing strongly preferred. Previous experience with process
improvements, Kaizens and/or projects preferred. Preferred experience
with Oracle or another ERP software. Preferred experience with Microsoft
Dynamics 365 or another CRM tool. #LI-AB1 #LI-HYBRID Benefits Medical,
Dental, Vision and Prescription Drug Coverage Spending accounts (HSA,
Health Care FSA and Dependent Care FSA) Paid Time Off and Holidays 401k
Retirement Plan with Matching Employer Contributions Life and Accidental
Death & Dismemberment (AD&D) Insurance Paid Leaves Tuition Assistance
About Regal Rexnord Regal Rexnord is a $6.5B publicly held global
industrial For full info follow application link. Equal Employment
Opportunity Employer: Female/Sexual Orientation/Gender
Identity/Minority/Veteran/Disabled APPLICATION INSTRUCTIONS:
Apply Online: ipc.us/t/A48C2165F67642B4