Job TitleService Support Representative/Data Entry SpecialistJob DescriptionWe are seeking a dedicated and detail-oriented Service Support Representative to join our team. The ideal candidate will be responsible for managing our sales program, Penta, auditing quote information, overseeing the submission of inspection reports, and providing support to regional offices. This role requires strong organizational skills, attention to detail, and the ability to work collaboratively with various departments.Responsibilities
Oversee updates to customer accounts as requested by the office.
Manage our online portal offered to customers.
Assist with CRM system updates and create new accounts.
Answer questions related to automation processes.
Help resolve internal errors experienced by office contacts with the sales system.
Audit quote information prior to processing into maintenance contracts or work orders.
Work with offices to make any needed updates before the quote is processed.
Oversee the submission of inspection report delivery to customers and jurisdictions requiring copies.
Manually submit exception reports and upload to third-party websites overseen by jurisdictions.
Work with the office to make changes to reports if needed.
Provide support to regional offices as needed with updates or questions related to our Penta Sales System.
Essential Skills
Experience with system management and CRM systems.
Strong auditing skills and attention to detail.
Ability to manage multiple tasks and prioritize effectively.
Excellent communication and interpersonal skills.
Proficiency in using online portals and third-party websites.
Ability to work collaboratively with various departments.
Work EnvironmentThis position is onsite, with working hours from Monday to Friday, 7:30/8:00 AM to 4:30/5:00 PM, offering some flexibility.Pay and BenefitsThe pay range for this position is $21.00 - $23.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Fond Du Lac,WI.Application DeadlineThis position is anticipated to close on Mar 31, 2025.About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.