Tractor Central, Western Wisconsin's premiere John Deere Agriculture and Turf dealer, is seeking a candidate for a full-time Contact Center Customer Support Representative at our administrative office in Bloomer, WI.
Job Requirements:
Outstanding customer service and communication skills
Ability to problem solve by using all available resources (i.e. Service Advisor, Parts ADVISOR, DTAC/CCMS)
Flexibility to travel to stores when required
Ability to use standard desktop applications such as Microsoft Office and internet functions
Ability to use the dealer business system and other programs specific to the position
Ag industry knowledge preferred
Job Responsibilities:
Provide effective solutions to customer needs in a timely manner via telephone, e-mail and other communication methods
Accurately diagnose problems with precision hardware and software on products offered through the dealership and provide solutions, if applicable
Serve as an internal resource for dealership employees to assist in providing customers with timely and accurate information
Take responsibility to ensure customer interactions always result in an effective and timely solution
Make outgoing calls in support of dealership department initiatives (Sales, Parts, Service, Integrated Solutions)
Participate in ongoing training to continually develop technical knowledge and skill sets
Develop and deliver training to customers and employees during off-season periods
Meet requirements for contact center metrics (# of calls, problem resolution, etc.)
Follow Case Management requirements (problem/resolution)
Maintain a clean work area and perform work in a neat and orderly fashion
Follow all safety rules and regulations in performing work assignments
Complete all reports and forms required in conjunction with work assignments
Account for all time on a time card and for all material used in performing assigned duties
Compensation:
Tractor Central offers a generous compensation package with a superior hourly wage, plus:
401k retirement plan with company match
Health, Dental, and Life insurance
Paid Time Off + Holidays
Work on the best, with the best - John Deere & Tractor Central.
Tractor Central is an equal opportunity employer
Apply online at www.tractorcentral.com