Guest Service Representative

JOB REQUIREMENTS: Company Introduction If you're friendly and

dependable and you like to work with terrific guests, we'd love to talk

about an opportunity on our team! Coborn's, Inc. is a fast-growing

employee-owned grocery retailer located in the Midwest. Our grocery

store formats include Coborn's, Cash Wise, Marketplace Foods,

Hornbacher's, Tadych's Marketplace Foods, and Sullivan's Foods and we

offer unique online grocery home delivery services through our

CobornsDelivers and Cash Wise Delivers locations. Coborn's, Inc. also

owns and operates liquor stores under the Coborn's Liquor, Cash Wise

Liquor, Andy's Liquor and Captain Jack's brands. Additionally, our

fuel and convenience division, pharmacy, in-house grocery warehouse and

distribution center, in-house Central Bakery, in-house Fresh Foods

Commissary, and Tops Cleaners are significant assets to our operations.

We also have a handful of other retail entities in the markets where the

fit is right: Little Dukes, Ace Hardware, Country Floral Gifts &

Greenhouse, Caribou Coffee, Dunn Bros Coffee, and Erbert and Gerbert's.

Overview A Guest Services Representative is passionate about providing

remarkable guest service at the Guest Service Counter by offering

convenient, specialty products and services not offered by traditional

grocery retailers (i.e. Money Orders, Western Union, Dry Cleaning,

Postage, etc.). The Guest Service Representative is responsible for

upholding Coborn's high standard of service by supporting the

front-end, as well as the remainder of the store, through cashier

interventions, transaction reversals/corrections, and other unique

transactions (i.e. returns, coupon refunds, exchanges, etc.). A day in

the life of the Guest Service Representative may include any combination

of the below duties: Maintain a "Say Yes to the Guest" attitude by

providing remarkable guest service. Perform all front-end functions

including, but not limited to: cashiering, bagging, running money order

machines, electronic payment machines, postal machinery, copies, lottery

equipment, Western Union, bookkeeping, etc. Assist guests with returned

merchandise, overrings, and overcharges. Conduct cashier accuracy

audits. Provide low-level troubleshooting and/or inform store management

of problem areas, including: pricing, equipment breakdowns, service

levels and standards, personnel problems, etc. Provide backup services

to employees in all areas of responsibility including bookkeeping, Guest

Services, cashiering, bagging, and pushing carts. Provide backup to the

Guest Service Manager and Senior Guest Service Manager in his/her

absence. Requirements We believe that building a team of people with

different backgrounds, beliefs, experiences and perspectives inspires

fresh thinking and opens us up to new possibilities. For full info

follow application link. EEO/AA Employer - All qualified individuals,

including minorities, females, veterans and individuals with

disabilities are encouraged to apply. APPLICATION

INSTRUCTIONS: Apply Online: ipc.us/t/DA95299D0C24460C