Customer Service Specialist Print (https://www.governmentjobs.com/careers/outagamie/jobs/newprint/4455744) Apply Customer Service Specialist Salary$15.81 - $20.62 HourlyLocation Appleton, WIJob TypeCasual Call Non-Benefit EligibleJob Number2402906DepartmentBV AdministrationOpening Date04/03/2024Typical Work Hours/Shift:VariesFull Salary Range (Step 1)$15.81Full Salary Range (Step 10)$20.62
Description
Benefits
CORE VALUESInvested in Serving Devoted to positively impacting our communitiesBetter Together Inspire unity by promoting collaboration, trust and respectCreate Progress Encourage growth through innovation to advance and succeedSupport Through Compassion Prioritize one another through communication, inclusion and transparency to bolster our communityPosition PurposeReporting to the Finance Manager, the Customer Service Specialist (BV) serves visitors by greeting, welcoming, and directing them appropriately; notifies Brewster Village personnel of visitor arrival when needed. Answers and directs incoming phone calls.Key Responsibilities
Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
Directs visitors using employee and department directories; giving wayfinding instructions.
Maintains security by following procedures and safety processes of Brewster Village.
Maintains safe and clean reception area by complying with procedures, rules, and regulations.
Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
Contributes to team effort by assisting with special projects as needed.
Education/Certifications/Experience Requirements
High School Diploma or currently enrolled in High School required
Experience in a long-term care facility is preferred but not required
Required or Preferred SkillsTelephone Skills (including use of multi-line system), Verbal Communication, Microsoft Office Skills, Listening, Professionalism, Customer Focus, Organization, Informing Others, Handles Pressure, Phone Skills.OUTAGAMIE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.Outagamie County offers Benefit options and paid time off for team members that work 20+ or more hours per week. Learn more today by visiting: https://www.outagamie.org/government/departments-f-m/human-resources/employee-benefits-booklet OUTAGAMIE COUNTY IS AN EQUAL-OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.