Spectrum was recently awarded a "Best-in-State Employer" in Wisconsin by Forbes in 2020! We are growing and adding to our Inbound Customer Care team in our Appleton Call Center.We provide some of the best benefits in the Fox Valley, such as:
Free home cable (includes HBO/premium channels), internet and home phone
Discounted mobile phone services
13 weeks of comprehensive paid training
Excellent Professional Growth Program with up to a 5% increase within the first year
6% dollar for dollar 401k match plus additional 3% for a Retirement Fund
Tuition Reimbursement up to $10,000 a year!
Low cost health, vision and dental insurance within your first 30 days!
What is the Video Repair Representative role?It's about building relationships and turning the knowledge you gain in training into customer service wins. Representatives make a real difference to customers and the company, providing over-the-phone video support and repair services that keep people connected. You’ll have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support and field technicians to get things back on track. Understanding the products and your customers’ sense of urgency will help you create a satisfying customer experience.It’s all about learning and growing.This may be new for you, but the journey is all mapped out. There's a lot to learn, and our thorough, fully paid training can make you an authority on Spectrum's industry-leading products and services. After that, you’ll be ready to identify issues with customer-facing systems and troubleshoot like a pro. The industry moves quickly; to stay on top of it, we provide training updates to keep you current on our newest products, services, and upgrades so you'll be ready for any question that comes your way. One-on-one time with department leaders and additional support give you everything you need to create a streamlined process for your customers and yourself.Job Duties Include:
Actively engaging and providing superior service to our inbound customers
Effectively assessing and troubleshooting equipment issues
Utilizing problem solving skills to resolve customer questions and concerns
Apply online today at jobs.spectrum.com to launch your next career!The minimum qualifications for the Representative are:
Ability to read, write, speak and understand English
High School Diploma or GED
Preferred qualification
6 months or more customer service experience
1 year or more working with computers and multiple software applications
6 months or more heavy volume phone experience in a customer service/call center job
Are you ready to join our team?
Now that you know a little more about us, why not apply now? Heads up! There is a brief assessment in the application. We recommend taking the assessment in a distraction-free environment.
Apply now, connect a friend to this opportunity or sign up for job alerts (https://jobs.spectrum.com/) !CRP113 2024-44362 2024Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. (https://www.youtube.com/watch?v=mYw1ejL2jZ8)Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture. (https://jobs.spectrum.com/inclusiveworkplace/)