Position Title: Customer Service Representative
Wage: $20.00 - $23.00/hour
Are you a skilled and self-motivated Customer Service Representative? Our client in Little Chute, WI is seeking an ambitious, skilled and self-motivated Customer Service Representative to join our team. The ideal candidate for this position will positively interface with customers and consumers regarding questions or concerns with products and orders. The successful candidate will also support the Sales & Marketing team as needed to help grow the business. Apply now!
Customer Service Representative Responsibilities:
- Enter customer orders into ERP system
- Confirm orders to customer or broker
- Revise orders as needed and request delivery date changes
- Respond to customer/consumer complaints regarding product in a professional manner
- Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
- Participate in activities designed to improve customer satisfaction and business performance
- Solve problems that are sometimes unstructured and that may require reliance on creative thinking
- Create reports and visualizations to help others understand business performance
- Support the sales team with fulfilling sample requests for potential customers and tradeshows
Requirements for Customer Service Representative:
- Experience with consumer package goods company
- Knowledge of Word and Outlook and an order entry system
- Intermediate to advanced knowledge of Excel
- Courteous with strong customer service orientation
- Dependable with proficient attention to detail
- Active listening and attentive response skills
- Flexible with the ability to adapt to changes quickly and think conceptually
- Great analytical and critical thinking abilities
- Solid problem-solving skills with transportation experience
QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the United States. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment. Hiring immediately!
Why Work with QPS?
- Access to sought-after positions with leading employers
- Dedicated placement specialists who will guide you through every step of the job search process