JOB REQUIREMENTS: Description Build your Career with an Industry Leader
As the global leader of premium labels, MCC helps brands stand out in
competitive markets and inspire positive consumer experiences. Backed by
over a century of printing experience, MCC is focused on the future by
developing consumer-driven innovations and sustainable packaging
solutions. Working for our team, you can truly make a difference. The
Customer Service Team delivers MCC's World Class Service model by
providing clear, concise and timely information regarding our customers
purchase orders and shipments. This requires obtaining and utilizing an
in depth knowledge of our customer's and products that we produce for
them. This will be achieved by demonstrating analytical thinking,
comprehending the use of Fort Dearborn's business systems and
exceptional communication skills. Why work at MCC: Compensation:
23/hr+, depending on experience Generous benefits package including
medical, dental, vision, disability, life insurance and 401(k) Paid
Holidays: New Years, Memorial Day, Fourth of July, Labor Day,
Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, plus
two floating holidays Responsibilities: Provide World-Class Customer
Service Takes personal responsibility for their customers by providing
accurate and timely information regarding purchase orders received.
Manages the process of customer purchase orders from order entry through
shipment by consistent and accurate communication with internal and
external customers. Investigates the customer's issues and seeks
information about the real underlying needs of the customer beyond those
initially expressed. Effectively communicates and takes swift action to
consistently exceed customer expectations to insure accessibility to
information and assistance in resolution of issues. Committed to
expanding their knowledge of MCC's products, services and solutions.
Work collaboratively within the plant Works co-operatively within
diverse departments, groups and across the plant to achieve the plant
goals. Demonstrates the ability to be a "good team player" by
assisting other people within the plant when needed. Exhibits
understanding and appreciation of opposing perspectives on issues and
adapts an approach as the situation changes. Demonstrate World Class
Customer Service by satisfactorily performing to the following Key
Performance Indicators. Accuracy of orders and releases entered Volume
of orders and releases entered Timeliness of orders and releases entered
Participates in special projects and performs other duties as assigned
Qualifications: A four year college degree; or two to four years related
experience and/or training; or equivalent combination of education and
experience Knowledge of Business Operating Systems; Internet software,
Microsoft Word and Excel. Other For full info follow application
link. Equal Opportunity Employer/Protected Veterans/Individuals with
Disabilities APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/C964AA5FE6204B12