IT ServiceDesk Specialist

As an IT Support Specialist, you will be part of the global IT ServiceDesk Team, delivering reliable, professional, and timely support to end users with a strong customer-centric approach. You’ll help ensure a seamless IT experience by resolving issues and providing services from the Group IT Service Catalogue.You’ll work closely with the Group IT Service Delivery team to keep our internal customers productive with state-of-the-art IT equipment, and may also support divisional systems when applicable.We’re looking for someone who is a quick learner, takes initiative, and brings positive energy and a go-getter attitude to every task. Responsibilities:User Support Provide L1 Service Desk support to end users. Manage the IT onboarding process for new hires. Manage hardware collection in the offboarding process.  IT Service Management Handle IT requests and incident reports based on assigned priority Collect the required information to escalate to L2/L3 support and help in troubleshooting Review global tickets within your groups and collaborate with the global IT Service Delivery organization Report and coordinate support case with 3rd parties (hardware / software /service provider)  Client Administration Prepare client computers, mobile devices, access cards for new employees Support users with Windows based client computers and other IT provided equipment  Help senior IT staff with administration and facility work Audit client computers and report compliance issues Perform hands-on maintenance and support when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other installations or fixes  Asset Management Manage the handout of assets such as desktop and laptop computers, phones and IT related supplies and ensure the asset records are maintained Manage local equipment (e.g., conferencing systems and printers)  Infrastructure Management Check local IT infrastructure, assuring that all systems are in accordance with establish procedures Support local needs if part of the service catalog Assist remote infrastructure team and provide local hands and feet support for the on-premises infrastructure hardware