Vacancy caducado!
Job Description
- Maintain and immediate do remediation on the Tickets related to Network Performance and service degradation
- Send the IST Communication notification to users which is validated by COMPANY via email or intranet, and closing and/or escalating the ticket to Company’s IT staff in case of necessity.
- Maintain Fortinet Appliances on the Firewalls
- Maintain Asterisk PBX system and IP Phones
- Ensure the VoIP network has a QOS
- Check the status of a registered IT Infrastructure to ensure that it is operating within acceptable limits
- Respond events generated by monitored device by creating ticket incident and assigned to concern parties
- Get acknowledge from concern parties that ticket has been response
- Incident Report (could be using Flash Info mechanism) must be escalated it to all concern parties.
- Use Tools to monitor the availability of systems servers and network line (i.e. Solarwind, etc).
- Proactively raise incident / problem into operational service desk or ticketing system regarding project activity where required
- Supporting for network and service desk improvement
- Implement pre approve standard change (change request management regarding project based)
- Provide risk or advice regarding pre-implementation project where required
- Proactively reminder or notify the team regarding project process and timeline implementation
Qualifications
- Candidate must possess at least a Professional Certificate, Diploma, Bachelor’s Degree, Post Graduate Diploma or Professional Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
- Required skill(s):
- Linux ( Centos/Debian )
- Bash Scripting [Phyton,Windows Server Networking Security (DHCP, DNS, Firewall, Routing, etc)]
- VMware/Proxmox, or familiar with Cloud platforms
- Veeam/Backup Exec, or any backup/replicating systems
- SQL ( MySQL, Postgre, MSSQL ,etc)
- Preferably skill(s): PBX ( Asterisk based)
- Good communication capability in English
- Applicants must be willing to work on shift.
Vacancy caducado!