Reservation Executive / AM Reservation

SummaryThis position is responsible for answering and responding effectively to all enquiries on Hotel reservations in a knowledgeable, courteous and prompt manner.ResponsibilitiesRespond to enquiries about hotel products and services by telephone and email according to standard guidelines.Maintain complete knowledge of all food & beverage services, outlets and hotel services/features to promote its products and services.Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue.Determine guest needs and quote the appropriate room and rate as per requirements.Input booking information into the Reservation System.Process amendments to reservations such as extensions, early departures, etc.Record special billing arrangements for groups.Coordinate and communicate with all other departments to ensure a smooth operation