Job Description
Provides complex technical support, planning, and coordination
for End User touch points of the distributed computer environment, including
desktop, software, and hardware installation, support and distribution, and
remote access technologies.
Performs analysis, diagnosis, installation, and resolution of complex desktop
computer, operating system, application software and hardware technologies, and
associated problems.
Performs analysis, diagnosis, installation, and resolution of remote access
technologies and associated problems.
Provides complex technical input to the Desktop Services team and assumes a
supporting role in selecting and utilizing appropriate tools and techniques for
timely service delivery.
Works independently with little to no direct supervision in analysis, design,
and implementation of desktop solutions to fulfill business unit requirements.
Acts as a technical liaison with user groups and other IT partners for
systems support and implementation. Provides an effective interface among
users, vendors, IT partners, and consultants in evaluating technical issues and
products.
Responsible for partnering with the business units supported to understand
the business impact of support issues.
Responsible for the analysis, design, and implementation of desktop
technology life cycle management processes including technology procurement,
refresh, and disposition.
Demonstrates creativity and initiative in problem solving.
Technical documentation of hardware/software additions or changes.
Updates inventory additions and changes to the inventory database.
Updates and closes trouble tickets and service requests.
Additional Skills & Qualificationshardware and software support, windows 10, troubleshooting About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.