About the OpportunityThis is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp.FirstEnergy at a GlanceWe are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.The Energy Assistance Outreach Advisor will play an important role in connecting individuals and families with assistance programs and resources. The primary responsibilities will include conducting outreach efforts to educate the community about available energy assistance programs, eligibility criteria, and application processes. This position will assist partner agencies navigate the complexities of energy assistance programs to ensure they can provide the best possible support to customers.Responsibilities Include:
Demonstrating and directing a solid commitment to all aspects of safety
Supports Diversity, Equity and Inclusion (DE&I) by creating a work environment that is inclusive, employees feel valued and supports their career development.
Maintains integrity in all decisions and actions.
Develop and implement outreach strategies to raise awareness of available programs.
Work with the community through various channels such as workshops, presentations, and community events.
Provide one-to-one assistance to partner agencies to assist with explaining program requirements and eligibility.
Maintain accurate records of interactions and outcomes to ensure compliance with program regulations and reporting requirements.
Collaborate with community organizations and agencies to refer customers to additional support services such as financial counseling, weatherization programs, and utility bill payment assistance.
Advocate on behalf of customers to address barriers to accessing energy assistance programs. Barriers could include language, transportation issues, or lack of documentation.
Evaluate the effectiveness of outreach efforts to identify areas for improvement and ensure the needs of the community are being met.
Coordinating work with other departments when necessary.
Demonstrating sound internal and external customer service.
Work closely with other members of Customer Service Management team to ensure consistency across work locations.
Build and maintain positive and productive working relationships with other organizations (ex. Legal, Customer Billing, IT, etc)
Build and maintain relationships with community organizations and government agencies to facilitate collaboration and improve access to programs and services.
Assist with special projects or assignments, as requested, and performing other work as directed.
Qualifications include:
Bachelor’s degree in social work, public administration or related discipline with 5 years of relevant work experience
Advanced degree preferred
Ability to speak multiple languages preferred.
Experience working in community outreach, social services, or related field preferred.
Strong analytical and problem-solving skills
Strong knowledge of human services programs, policies, and procedures.
Excellent written and oral communication skills
Excellent research skills, ability to network and seek industry best practice information
Ability to present and interact with managers and directors
Project management and multi-tasking capabilities
Proficiency in Microsoft Office.
Ability to work independently and collaboratively in a fast-paced environment.
Must be able to travel throughout the territory which may require overnight stays for multiple days
Must possess a valid state driver’s license
Benefits, Compensation & Workforce DiversityAt FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.SafetySafety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.FirstEnergy Human Resources Team