FirstEnergy at a GlanceWe are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.About the OpportunityThis is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00]Drive and participate in the broad configuration, administration, support, and enhancement of FE's Outage Management software. This includes the OMS Dashboard, other custom applications, vendor software and associated interfaces with othe r core FEU applications.Responsibilities:
Support, configure, and develop within the application architecture (vendor or custom developed)
Perform software installation and patching, as needed, based on application roadmaps and issue resolution
Perform configuration tasks within core software; where needed develop and enhance configuration within the application's programming language(s)
Identify opportunities to automate processes to maintain platform performance and availability
Solve complex problems and troubleshoot functionality for issue identification (including debugging), and collaborate with other IT personnel towards resolution
Work with software vendors on issue identification/resolution, installation, and patching for vendor based solutions
Properly control and maintain security of the application according to FE standards
Follow core IT Change Management and SOx processes
Provide insight into application data
Understand system interface design & data flows to support complex inbound and outbound interfaces (both internal & external)
Develop data queries and reporting solutions to meet customer requirements
Understand the structure and design of the application's database
Provide data analysis and reports based on the needs of the business users
Supporting and improving business processes
Be an active participant in a collaborative work environment gathering/refining requirements from business stakeholders for new development projects
Develop technical designs and estimates to meet the business needs while supporting the company's overall IT direction and standards
Drive the entire system testing lifecycle
Create and execute comprehensive unit, system, and integration test plans
Required Qualifications:
Bachelor or Associate Degree in Computer Science, Computer/Management Information Systems, or similar discipline is required. A Bachelor's degree in another field with relevant industry experience in configuration, administration, and support of software will be considered.
Minimum 2 years of related experience. Related experience includes, but is not limited to:
Software configuration, administration, and support.
Subject matter expert within a FirstEnergy business process & corresponding software
Experience with relational databases, including reading and revising data through software applications (e.g. TOAD, SSMS) and writing. SQL skills are essential.